Manager Security

KEY RESPONSIBILITIES

People & Team Leadership (25%)

• •Directly manage security resources aligned to RELX/ELS/ REPH/RETS, clarifying roles, responsibilities, and priorities.
• •Recruit, on-board, coach, and develop team members; manage performance and career growth plans.
• •Communicate vision, set standards for excellence, and motivate the team to high performance.
• •Manage resource allocation, prioritization, and planning to meet business and security objectives.

Customer Trust & Engagement (25%)

• •Respond to customer security inquiries using knowledge bases, generative AI tooling, and subject matter expertise.
• •Lead customer-initiated audits by coordinating across GRC, security engineering, and product teams.
• •Build product security narratives and complete RFPs and customer assessments with accuracy and clarity.
• •Maintain and continuously improve Elsevier's public Trust Centre and related customer-facing resources.
• •Liaise with Sales, Sales Operations, and Product to streamline the intake and resolution of customer trust requests.

Risk Management & Governance (25%)

• •Utilize security domain expertise to assess risks associated with third-party service providers, implementation, and operational activities.
• •Monitor, identify, and facilitate mitigation of information security risks across third-party service providers.
• •Define and publish KPIs that measure the effectiveness of the team, processes, and controls.
• •Promote a security culture across technology and business stakeholders.

Security Implementation & Operations (25%)

• •Oversee day-to-day security operations: incident management, vulnerability management, change management, and compliance monitoring.
• •Review change requests with a security lens; monitor KPIs to ensure controls continuously meet business needs.
• •Maintain internally developed security solutions and ensure service continuity.
• •Stay current on information security technologies and commercially reasonable practices.

QUALIFICATIONS

• •Information Security: Strong understanding of security principles, frameworks (ISO 27001/2 including 27017/18, ISO 22301, ISO 42001), and regulatory requirements (SOX). Able to translate risk findings into clear, actionable guidance for technical and non-technical audiences.
• •Customer Engagement: Proven background managing customer security inquiries, questionnaires, Trust Centre operations, client calls, customer audits, and security-related contract language.
• •Communication Skills: Exceptional written, verbal, and presentation abilities; demonstrable ability to influence, collaborate, and build trust with both customers and internal stakeholders.
• •People Management: 3+ years' direct people management experience; skilled at coaching, performance management, and developing high-performing teams.
• •Analytical Thinking: Ability to assess complex security scenarios, interpret customer requirements, and provide tailored, well-reasoned responses.
• •Project Management: Proven capability to manage multiple concurrent engagements and strategic initiatives, delivering on time with effective prioritization.
• •Growth Mindset: Approaches challenges as learning opportunities; adapts to evolving industry trends and stakeholder expectations.
• •Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

EXPERIENCE & EDUCATION

• •8+ years of IT experience, including 4+ years in information security.
• •At least a bachelor’s degree holder







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