Douglas Service GmbH

Manager Social Media | Commerce Operations & Technology (f/m/x)

Düsseldorf, Nordrhein-Westfalen, Germany

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Role family: Marketing
Seniority: Lead / management
Country: DE
Work mode: On-site / unstated
First seen by hirly: 2 Oct 2026

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the posting

Douglas Service GmbH
TASKS WITH IMPACT

Lead the development and implementation of new features to continuously enhance our social commerce capabilities
Act as the central interface between IT, operational business units and external technology partners
Ensure the seamless integration of social commerce solutions into existing systems and business processes
Identify emerging technologies, market trends and best practices to unlock innovation and growth opportunities for DOUGLAS
Develop and continuously refine the technical strategy for social commerce in line with overarching business objectives
Collaborate closely with Marketing, Sales, Customer Service and Product Development to gather requirements and prioritize features
Manage external technology partners and monitor compliance with agreed deliverables, service level agreements and project objectives
Partner with the Social Analytics teams to evaluate the performance of social commerce features and identify optimization opportunities
Derive targeted measures to improve the user experience, increase engagement and maximize return on investment
Oversee technical projects from requirements analysis and implementation through to successful launch and continuous improvement

YOUR SKILLS

Degree in Business Informatics, Computer Science, Digital Business, E-Commerce or a comparable field
Several years of relevant professional experience in social commerce, e-commerce, digital product management or technology-driven business environments
Strong understanding of digital platforms, system integrations and technical development processes
Proven experience in managing cross-functional projects and translating business requirements into scalable technical solutions
Confident communication and stakeholder management skills across technical teams, operational business units and external partners
Sound knowledge of current social commerce technologies, digital trends and relevant market developments
Analytical mindset with the ability to evaluate performance data, identify optimization opportunities and derive effective measures
Structured, proactive and solution-oriented approach combined with strong organizational skills
Experience in vendor management, service level agreements and the coordination of external technology providers
Excellent written and spoken English skills with German language skills considered an advantage

Original posting on Douglas Service GmbH's site ↗

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Manager Social Media | Commerce Operations & Technology (f/m/x)

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