Manager, Ticket Operations (SDG)

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Job Title:

Manager, Ticket Operations (SDG)

Pay Details:

The annual base salary range for this position in California is $73,000 to $80,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Manager, Ticket Operations reports directly to the Senior Director, Ticket Sales and Operations and is responsible for overseeing all aspects of ticketing for the San Diego Gulls, ensuring efficient sales, distribution, and customer service processes. This role manages day-to-day ticket operations, including season tickets, group sales, single-game sales, and premium seating, while maintaining accurate records and reporting through ticketing systems.

The manager works closely with sales, marketing, and finance departments to develop strategies that maximize revenue and attendance. They coordinate with the Pechanga Arena box office operations staff during games and events and ensure a seamless experience for fans from purchase through entry. Additionally, the role involves analyzing sales data, managing inventory, implementing pricing strategies, and maintaining compliance with league policies and regulations.

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Responsibilities

Oversee all ticketing operations for San Diego Gulls Hockey Club, including season tickets, premium seating, suites, group sales, and single-game inventory across a full regular season and pre/postseason

Serve as the primary administrator of the club’s ticketing platform AXS Back Office, managing complex event builds, dynamic pricing structures, manifest management, and system integrations

Coordinate with Pechanga Arena’s full-time and part-time ticket operations staff, including game day personnel, with a focus on operational excellence and elite fan experience standards

Direct all box office and access control operations for home games at Pechanga Arena, ensuring seamless ingress/egress for 5,000–12,000+ fans per game

Partner closely with Ticket Sales & Service leadership to support revenue-driving initiatives, including renewals, upgrades, and client experiences

Collaborate with Marketing, Finance, and Business Intelligence teams to implement data-driven pricing strategies, demand modeling, and targeted ticket offers

Manage league-mandated reporting, ticket audits, and compliance requirements in coordination with AHL office

Oversee ticket inventory distribution across primary and secondary markets, including resale platforms, while protecting brand integrity and pricing strategy

Execute ticketing operations for high-profile events, including playoffs, professional women’s hockey games, outdoor games, and league events such as the AHL All-Star Game (if applicable)

Coordinate premium hospitality ticketing, including suites, club seating, and VIP access, ensuring white-glove service standards

Work cross-functionally with Arena Operations and Security to optimize entry processes with mobile ticketing technology

Ensure financial accuracy through daily reconciliation, settlement reporting, and collaboration with Finance on forecasting and budgeting

Maintain strong relationships with third-party vendors, ticketing partners, and internal stakeholders to continuously improve systems and processes

Lead innovation in ticketing technology, including mobile wallet adoption, contactless entry, and fan-facing digital enhancements

Provide executive-level reporting and insights on attendance, yield, pricing performance, and revenue optimization opportunities

Perform other tasks, projects, and responsibilities as assigned

Qualifications

Bachelor’s degree in Sports Management, Business Administration, Finance or related field

3-5+ years of progressive experience in ticket operations, preferably within a professional sports or large-scale live entertainment

Demonstrated experience working with enterprise ticketing systems such as AXS (Back Office), Ticketmaster, TM Host or similar platforms

Proven track record of managing high – volume events and large seating inventories

Strong understanding of ticket sales lifecycle, including season tickets, renewals, group sales and premium ticketing

Knowledge of secondary ticket marketplaces and resale strategy management

Strong knowledge of computer programs Must be proficient in Excel and database applications, as well as Word and Outlook

Effective interpersonal and communication skills for cross-department collaboration and vendor management

Strong time management and organizational skills

Proven ability to lead and develop cross‑functional teams to meet operational and strategic goals

Able to handle sensitive financial data, VIP client information, and internal reporting with professionalism

Able to interpret sales data, identify trends, and support dynamic pricing and revenue optimization strategies

Able to relate professionally to all levels of staff, management, clientele, and suppliers

Able to work non-traditional hours, in non-traditional settings including nights, weekends and holidays

Able to deliver excellent customer service in a fast-paced environment

Knowledge, Skills and Experience

Education - Bachelor's Degree

Experience Required - 3-5 Year

This position is on-site.

Company:

San Diego Gulls Hockey Club, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!