Manager - Veeva Service Delivery

Career Category

Information Systems

Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The role is responsible for leading the team to support and main tai n the Amgen Veeva Vault Platform . The role will be involved in defining Amgen’s Veeva Vault Platform support strategy , guiding technology decisions, and ensuring timely service is provide to the Amgen Veeva Vault platform users and their issues are resolved .

The ideal candidate will have a proven track record of leadership in technology-driven environments , managing technology platforms, digital transformation initiatives, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives .

Responsible for fostering p latform reliability .

Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient

Maintain knowledge base of Veeva issues , including principles, standards, user guides, and models

Drive continuous improvement in the architecture by identifying opportunities for innovation and efficiency

Work with stakeholders to gather and analyze requirements, ensuring that solutions meet both business and technical needs

A ccountable for designing and buil d ing customizations & configurations on the Platform as per the business needs including, creating custom objects, fields, workflows and SDKs

R esponsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns , design ing integration workflows, build ing connectors, centraliz ing build & run and executi ng consistent DevOps model for integrations

Perform impact assessment s , clearly define AS-IS and TO-BE states , and recommend platform upgrades in accordance with the new features and functionalities released by Veeva

Design platform a rchitecture that can scale to meet growing business needs and performance demands

Develop and maintain logical, physical, and conceptual data models to support business needs

Establish and enforce data standards, governance policies, and best practices

Basic Qualifications and Experience:

Bachelors or Master’s degree with 8 - 13 years of experience in Computer Science, IT or related field

Functional Skills:

Must-Have Skills

Strong understanding of Veeva Vault Platform and Veeva Vaults

Experience with system integration technologies like Mulesoft , Databricks , etc .

Excellent knowledge of data model and governance

6-8 years Global Pharmac eutical experience

Strong understanding of p harma ceutical operations and data management business processes

Experienced in pharmaceutical regulations and specifications

Have Team\People management experience

Experience d in GxP process

Experience working in agile methodology , including Product Teams and Product Development models

Proficiency in designing scalable, secure, and cost-effective solutions

Can work late hours

Can work with multiple teams to meet the business and stakeholder needs

Can lead and guide multiple teams to meet business needs and goals

Have stakeholder and team management skills

Good-to-Have Skills:

Strong solution design and problem-solving skills

Strong understanding of technology, function, or platform

Experience in developing differentiated and deliverable solutions

Ability to analyze client requirements and translate them into solutions

Knowledge of Platform and Data Governance

Professional Certifications :

Veeva Vault Platform Administrator (mandatory)

SAFe – DevOps Practitioner (mandatory)

SAFe for teams (preferred)

Soft Skills:

Should be able convert business requirements into technical requirements

Excellent critical-thinking and problem-solving skills

Strong communication and collaboration skills

Demonstrated awareness of how to function in a team setting

Demonstrated awareness of presentation skills

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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