Manufacturing Quality Director

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .

Candidates must be legally authorized to work in the United States at the time of hire and must be able to maintain such authorization without current or future employer or school sponsorship. GE Appliances will not sponsor employment-based visas for this position now or in the future.

Interested in joining us on our journey?

• The Manufacturing Quality Director provides strategic leadership and oversight of manufacturing quality performance, ensuring operational excellence, product reliability, customer satisfaction, and continuous improvement. This position is responsible for developing and executing quality strategies, driving improvements in internal and external quality metrics, and reducing the overall cost of quality.
• As a key member of the plant leadership team, the Manufacturing Quality Director partners with Operations, Manufacturing Engineering, Advanced Manufacturing Engineering, Product Management, Supplier Quality, Technology, Distribution, and Service to establish quality objectives, resolve complex quality issues, and ensure alignment with business priorities.
• The Director is accountable for manufacturing quality performance, execution of the quality operating plan, continuous improvement initiatives, and leadership and development of the Quality organization.
• This role supports plant operations in LaFayette, GA.

Position

Manufacturing Quality Director

Location

USA, LaFayette, GA

How You'll Create Possibilities

Quality Strategy and Operational Leadership

Develop and execute manufacturing quality strategies aligned with plant and business objectives.

Provide leadership and direction for quality performance across manufacturing operations.

Establish measurable quality objectives, performance targets, and improvement plans to support operational excellence.

Partner with plant leadership and cross-functional teams to integrate quality requirements into manufacturing processes and business decisions.

Drive accountability for quality performance through effective communication, performance reviews, and corrective action plans.

Promote a culture of quality ownership, continuous improvement, and proactive problem-solving throughout the organization.

Quality Performance and Continuous Improvement

Own and drive improvement of key internal and external quality metrics, including First Pass Yield (FPY), Cost of Quality (COQ), Service Call Rate (SCR), scrap, Overall Equipment Effectiveness (OEE), and product damage.

Analyze quality performance data to identify trends, emerging risks, and opportunities for improvement.

Lead the development and execution of corrective and preventive action (CAPA) plans to address quality concerns and prevent recurrence.

Ensure timely containment, root cause analysis, and permanent corrective actions for End-of-Line Audit (EOLA) findings and other manufacturing quality issues.

Drive year-over-year improvements in quality performance, process capability, and manufacturing efficiency.

Champion Lean principles, structured problem-solving, error-proofing (poka-yoke), and proactive quality tools to reduce defects and improve process reliability.

Cost of Quality and Financial Accountability

Own the development and execution of the manufacturing Cost of Quality operating plan.

Identify and prioritize opportunities to reduce scrap, rework, warranty exposure, product damage, and other quality-related costs.

Establish improvement initiatives targeting the highest contributors to quality losses.

Partner with Operations, Finance, Engineering, and other stakeholders to evaluate financial impacts and deliver sustainable cost reductions.

Monitor performance against quality cost targets and implement corrective actions to address unfavorable trends.

Drive resolution of quality-related concessions attributable to manufacturing operations and implement strategies to prevent recurrence.

Quality Management Systems and Process Control

Ensure manufacturing operations comply with established Quality Management System (QMS) requirements, applicable ISO standards, and internal quality procedures.

Provide oversight of the Manufacturing Change Process (MCP), ensuring changes are appropriately evaluated, documented, approved, communicated, and implemented.

Partner with the Change Implementation Board (CIB) and cross-functional stakeholders to maintain effective change control and documentation compliance.

Identify critical manufacturing processes requiring control plans and ensure appropriate controls are established, documented, and maintained.

Ensure manufacturing quality standards, procedures, and control plans remain current and are consistently followed.

Support continuous improvement of quality systems, process controls, and manufacturing standards to minimize operational risk.

Cross-Functional Quality and Customer Support

Collaborate with Supplier Quality, Manufacturing Engineering, Product Engineering, Advanced Manufacturing Engineering, Field Quality, Distribution, and Service to resolve quality issues impacting manufacturing operations and customers.

Partner with Supplier Quality to address supplier-related defects, assess proposed supplier changes, and ensure appropriate change control and production readiness.

Work with Field Quality and Service organizations to identify emerging product concerns, evaluate field performance, and implement effective manufacturing countermeasures.

Ensure appropriate quality controls are established for product rework, reprogramming, and corrective actions performed at supplier facilities, distribution centers, or other locations.

Support resolution of Technical Assistance Group (TAG) concerns and other field service issues attributable to manufacturing processes.

Collaborate with Engineering to recommend improvements to product testing requirements and manufacturing controls based on field performance and customer usage.

Leverage technical expertise across the organization to accelerate problem resolution and achieve quality objectives.

People Leadership and Organizational Development

Lead, develop, and manage the Manufacturing Quality organization, including Quality Leaders, Quality Engineers, technical specialists, and other supporting personnel.

Establish clear performance expectations, responsibilities, and development objectives aligned with departmental and business priorities.

Provide coaching, mentoring, and performance feedback to strengthen technical capabilities, leadership effectiveness, and accountability.

Ensure appropriate staffing, resource allocation, and prioritization of quality initiatives to meet operational requirements.

Build a high-performing quality organization focused on collaboration, continuous improvement, and measurable results.

Promote employee engagement, knowledge sharing, and the development of future quality leaders.

Performance Monitoring and Business Reporting

Establish and maintain effective daily, weekly, and monthly quality performance reviews.

Monitor key performance indicators, identify unfavorable trends, and ensure timely escalation and resolution of significant quality concerns.

Communicate quality performance, improvement initiatives, risks, and corrective action progress to plant and business leadership.

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