Market Manager

• Location: Northern California
• Market Manager Job Description

POSITION OVERVIEW:

Act as a sales enabler between Asurion and a wireless carrier’s sales channels, focused on growth areas within the carrier-owned retail and indirect dealers. This position will be responsible for driving Mobility & Home Protection point-of-sale performance growth through field training & leadership coaching, and for implementing continuing education training & social media campaigns. This position will also work with internal Client Service team members and other internal cross-functional areas to identify growth opportunities and process improvements.

Essential Duties and Responsibilities:

• Point of Sale strategic development
• Assess gaps in the current sales process and develop effective point of sale growth strategies to accelerate Mobility & Home Protection performance

Engage with top performers to isolate key best practices & identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels

• Field Sales Training Support
• Engage high opportunity areas of retail and indirect channel to drive incremental mobility & home protect growth

Execute on in-store training curriculum with store leadership, champions, and sales representatives

Conduct side-by-side selling and on-floor observations to develop product knowledge and confidence while cultivating sustainable sales behavior

Promote awareness and utilization of key channel support resources

Sales enablement store visits will entail (1) pre-meeting leadership engagement, (2) backroom training session, (3) 1:1 on floor coaching and observations, (4) side by side selling, (5) leadership/champion train the trainer sessions, (6) leadership meeting recap/key takeaways/recommend actions, (7) post visit performance monitoring with client store leadership, (8) post visit virtual trainings with leadership and reps

The Sales Enablement Market Manager will be in stores a minimum of four days per week.

• Virtual Training Support
• Collaborate with internal Client Service team members on facilitating regional and area general session calls with carrier-owned and indirect channels

SKILLS:

• Mindset & behavior
• High energy
• Strong interpersonal skills
• Able to motivate others and rally people behind a goal
• Collaborative team player
• Self-propelling and resourceful
• Organizational and execution rigor
• “Can do” mentality and persistence

• Soft/Leadership skills:
• Ability to work independently and demonstrate initiative
• Contact management, time management, and strong organizational skills
• Presentation skills to small and large groups, across all levels
• Problem-solving, negotiation, and analytical skills
• Intermediate level abilities in Microsoft Office Suite and other client-related applications.

EDUCATION AND EXPERIENCE:

Bachelor’s degree preferred (concentration in Business, Marketing or other relevant subject area is ideal)

Minimum of 2 years’ experience in a sales-related role. Field experience strongly preferred

Wireless retail experience preferred. Related areas such as consumer electronics, warranty products, etc., are also relevant

Insurance Licensing: Must be able to pass the State Property and Casualty Licensing exam

TRAVEL REQUIREMENTS:

Availability and flexibility to travel within an assigned area of responsibility with approximately 75% overnight travel.