Market Research Analyst

About ClickPost

Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 600+ brands across India, Southeast Asia, the Middle East, and North America.

Through a single API, our platform manages tracking, exceptions, and returns across 700+ pre-integrated carriers , with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail.

And we're not standing still. We’re actively building the agentic layer for post-purchase , from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today.

We process 50M+ shipments every month , helping brands reduce failed deliveries and “where-is-my-order” queries while converting more returns into exchanges.

We’re one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world . Our core values of transparency, continuous learning, ownership, and speed , along with a team that includes several ex-startup founders, make ClickPost a fast-moving and highly learning-oriented place to work.

Our vision is to become the global standard for post-purchase intelligence , where logistics complexity never limits a brand’s growth.

What You’ll Do

As a Market Research Analyst , you will support our Sales and Marketing teams by researching companies, markets, industries, and key decision-makers to generate actionable insights.

• •Conduct company and market research across the e-commerce, retail, and logistics industries.
• •Research and validate company-level and person-level information using multiple sources.
• •Build and maintain high-quality databases of companies, prospects, and market information.
• •Conduct detailed online research to identify relevant and verifiable information.
• •Track industry trends, competitors, market developments, and company offerings.
• •Provide competitive intelligence and market insights to support Sales and Marketing initiatives.
• •Explore and learn new research tools and technologies to improve the quality and efficiency of research.
• •Build and maintain best practices for market research and database management.
• •Regularly update research databases to ensure information remains accurate and relevant.

What We’re Looking For

• •1–3 years of experience in market research, business research, lead research, or a similar role.
• •Excellent Google/search skills and the ability to find relevant information quickly.
• •Strong research and analytical skills with great attention to detail.
• •Good understanding of the e-commerce, retail, SaaS, or logistics industry is a plus.
• •Experience with research and data tools such as Lusha, Snov.io, Apollo, or similar platforms is a plus.
• •Strong ability to verify information across multiple sources.
• •Good communication skills and the ability to present research findings clearly.
• •Curiosity to learn new tools and methodologies and work in a fast-paced environment.