Massage Therapist/Dual License

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It ’ s about changing the world – little by little. We ’ re the world ’ s first mission-driven hotel company and we ’ ve got some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The Massage Therapist is responsible for delivering exceptional massage and body treatments in a safe, professional, and personalized manner. This role focuses on creating a restorative, luxury spa experience by assessing individual guest needs, executing treatments with skill and care, and maintaining the highest standards of service, cleanliness, and confidentiality. The Massage Therapist serves as an ambassador of the spa and brand, ensuring every guest interaction reflects warmth, expertise , and attention to detail.

GENERAL DUTIES:

Perform massage and body treatments according to established treatment protocols and guest preferences

Greet guests warmly with a professional salutation, ensuring a welcoming and calming experience

Conduct guest consultations to assess physical well-being, preferences, and contraindications prior to treatment

Customize treatments as appropriate to meet individual guest needs while adhering to treatment guidelines

Explain treatment services, techniques, and benefits clearly and professionally

Educate guests on recommended home-care products and spa services; actively support retail sales initiatives

Maintain accurate and complete guest treatment records while ensuring strict confidentiality of all personal and medical information

Uphold all sanitation, hygiene, and safety standards for treatment rooms, tools, and equipment

Maintain a clean, organized, and serene treatment environment and shared spa facilities

Participate in staff meetings, ongoing training, product knowledge sessions, and team initiatives

Be knowledgeable of all spa services, amenities, and resort offerings to confidently answer guest inquiries

Conduct spa facility tours for guests as requested

Report any guest concerns, treatment issues, injuries, or equipment malfunctions immediately to leadership

Arrive for scheduled shifts on time, prepared, and in professional presentation

Demonstrate flexibility with scheduling, including weekends, holidays, and peak business periods

Maintain a positive, guest-focused attitude and contribute to a collaborative team environment

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials

Ensure compliance with hotel policies, procedures, and standards with self and colleagues

Ensure uniform and personal appearance are clean and professional

Maintain confidentiality of proprietary information

Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars

Perform other reasonable duties as assigned to support spa operations

QUALIFICATIONS & SKILLS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required

Current, valid state massage therapy license in good standing (state-specific licensing required )

Minimum of 2 years of experience providing massage and body treatments in a luxury spa or resort environment preferred

Massage therapist Certificate

Strong knowledge of massage modalities, body treatments, and contraindications

Excellent guest service, communication, and interpersonal skills

Professional, polished appearance and demeanor

Ability to educate guests and confidently recommend spa products and services

Strong attention to detail with a commitment to safety, cleanliness, and guest comfort

Ability to remain calm and professional in a fast-paced environment

Basic computer proficiency ; experience with spa booking systems preferred

Ability to stand for extended periods and perform repetitive motions; capable of lifting and carrying supplies as needed

Flexible availability, including evenings, weekends, and holidays

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.

“I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed . I accept responsibility for knowing the modifications and/or changes in this job description. By signing below, I am confirming that I can perform the essential functions of this job as listed above, with or without reasonable accommodations.”

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.