Master Control Tech

Key Control (Master Control Operator) – Youth Behavioral Health

• Location: Kissimmee, FL (Kissimmee Youth Academy)
• Department: Operations
• Job Type: Full-Time
• Pay: $19.00/hr

Position Summary – Key Control/Master Control Operator Job in Kissimmee, FL

We are hiring a Key Control/Master Control Operator to support the daily operations of Kissimmee Youth Academy. This position monitors and controls access to the facility while maintaining awareness of youth, staff, visitor, and facility movement.

This role is ideal for someone who is highly observant, organized, dependable, and able to remain calm while communicating critical information in a secure residential treatment environment.

About Youth Opportunity & Kissimmee Youth Academy

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at-risk youth. Kissimmee Youth Academy in Kissimmee, Florida, serves 95 males ages 14 to 21 in a residential program providing Mental Health Overlay Services, Substance Abuse Overlay Services, and services for youth with borderline developmental or developmental disabilities.

The program provides individualized mental health, substance use, and developmental disability treatment through a trauma-informed approach. Youth participate in individual, family, and group therapy; social and life skills training; victim impact awareness; restorative justice programming; and gender-specific services.

Youth typically remain in care for nine to 12 months, depending on their treatment needs and progress. Medical and behavioral health services, structured programming, education, recreation, and nutritional support work together to promote stabilization, skill development, and successful community reintegration.

Key Control/Master Control Operator Job Benefits

Medical, dental, and vision insurance

401(k) with up to 4% employer match with Immediate Vesting

Paid time off and holidays – Earn four hours of PTO every pay period

Free RX delivery on most medications

Tuition reimbursement and professional development

Robust Employee Assistance Program

Supportive, mission-driven work environment

Why Join Youth Opportunity?

Be part of a team making a difference in the lives of vulnerable youth

Help maintain a safe, structured, and supportive environment for youth and staff

Develop experience in facility monitoring, access control, and emergency communication

Build your skills through training, mentorship, and advancement opportunities

Key Control/Master Control Operator Responsibilities

Monitor and control access to and from the facility

Answer and place telephone calls while maintaining knowledge of facility staff, locations, and program routines

Monitor the entrance and exit of visitors, staff, and youth

Maintain accurate documentation of visitation, off-site trips, appointments, and facility movement

Authorize, monitor, and document youth movement throughout the facility

Monitor video surveillance systems and report concerns appropriately

Complete perimeter checks at the beginning and end of each assigned shift

Communicate emergencies and security concerns to the appropriate staff

Notify supervisors when paperwork, court orders, or other important documents are received

Maintain accurate logs of all staff entering and leaving the facility

Monitor perimeter fence, fire, security, and other facility alarm systems

Other Duties Include

Maintain a high standard of role-model behavior for youth

Participate in required training and professional development activities

Report any acts, incidents, or conditions reflecting the possibility of inappropriate youth-to-youth or staff-to-youth relationships

Report any use of physical force and all unusual incidents according to established guidelines

Perform other duties as assigned or needed

Required Qualifications

High school diploma or equivalent

At least one year of experience working with at-risk youth or in a monitoring, control, security, or access-control position

Ability to think and act independently while following established policies and procedures

Strong verbal and written communication skills

Strong attention to detail and ability to maintain accurate records

Ability to remain calm and communicate effectively during emergencies

Ability to pass required background checks and pre-employment screenings

Preferred Experience

Previous experience in a residential treatment, behavioral health, public safety, security, or similar structured environment

Experience monitoring surveillance, access-control, fire, or security alarm systems

Other Requirements

Physical Demands: Must be in good physical health and emotionally stable. Must be able to move throughout the property, participate in youth activities, and transport youth or staff when required. Must be free of communicable diseases as defined by the state and to the extent that information is attainable under applicable law. Must be able to pass the PAR evaluation of physical techniques and written certification examination.

Other: Must maintain an appropriate and valid state driver’s license. Must meet all applicable state criminal background check and pre-employment screening requirements.

How to Apply

Click “Apply Now” through Indeed to submit your application. You can also visit www.youthopportunity.com/yourfuture to learn more about our mission and career opportunities.

Youth Opportunity is an Equal Opportunity Employer.