Mauritius - Operations Executive

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The Operations Executive will be responsible for coordinating and executing efficient port calls, ensuring a high standard of service to vessels, principals and stakeholders. The role manages port agency activities, including vessel requirements, vendor coordination, crew changes, documentation, reporting and billing, while ensuring compliance with local regulations and ISS procedures.

Contract: Permanent

Location: Port Louis, Mauritius (On-Site)

Key Duties and Responsibilities:

Plan and execute port calls efficiently and cost-effectively, meeting Principal and Ship Master requirements.

Monitor port call progress, provide timely updates to stakeholders, and protect Principals’ interests throughout.

Ensure accurate and timely pre-arrival, operational, post-call and statutory reporting to relevant stakeholders and government authorities.

Coordinate vessel and port services on-site when required, including boarding vessels and overseeing service delivery.

Manage crew change requirements, including immigration/visas, hotel bookings, transfers, medicals, shore passes and relevant permits.

Maintain strong working relationships with Principals, Port Authorities, Immigration, Customs, vendors and other key stakeholders.

Ensure full compliance with local regulations, port procedures, HSSE requirements, ISS policies and QMS standards.

Maintain up-to-date knowledge of local port regulations and industry requirements, communicating relevant changes to the Marine Department.

Accurately maintain port, cargo and vessel documentation and fully utilise ISS and external operational systems in line with agreed procedures.

Work collaboratively with the Operations team, complete required training, and keep the Operations Manager updated on all operational activities.

Preferred Qualifications & Skills:

At least 1 year of working experience either in ship agency service industry or in similar position.

Prior knowledge of Maritime operations.

Knowledge of local laws and regulations, with experience in port and immigration documentation desirable.

Proficiency at basic computer skills including MS office and MS outlook.

Must be professional in conduct and practice, and reliable as each report are time critical.

Diploma in Marine Studies (Preferred).

Must have a valid drivers license.

What We Offer:

A collaborative and mission-driven team environment.

Opportunity to work with a global client base and build maritime sector knowledge.

Career progression within an internationally recognised leader in maritime services

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

• Global Perspective - we connect the world and see the bigger picture.
• The Power of People - we rely on the strength of local agent knowledge and relationships.
• Progress - we adopt new thinking and push for positive change in our industry.

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

#WeAreInchcape

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

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