Amazon
MCCF: Seller Support Associate, Seller Partner Support, Multi Channel Commerce Fullfilment
Bengaluru, Karnataka, IND
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hirly's read of this role
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 13 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
The Multi-Channel Commerce Fulfillment (MCCF) Seller Support Associate serves as the crucial interface between Amazon and our business partners, supporting sellers who utilize Amazon's fulfillment services for their off-Amazon sales channels. This role is responsible for MCF, Buy with Prime (BwP) and ASCS support, providing expert assistance to sellers leveraging Amazon's fulfillment capabilities across off-Amazon sales channels (like Shopify).
- Key job responsibilities
- Navigate and excel in a fast-paced environment while managing multiple seller inquiries through Multi-Channel Fulfillment (MCF), Buy with Prime (BwP) and ASCS (Amazon Supply Chain Services) operations via Seller Central, Supply Chain Portal, Buy with Prime Merchant Console and ASCS Console
- Provide comprehensive Buy with Prime support, including integration guidance, troubleshooting, and operational assistance to ensure sellers can successfully offer Prime benefits on their own websites
- Provide MCF support including onboarding, catalog uploads, troubleshooting, listings, products, inventory questions, and PO (Purchase Order) processes for bulk inventory sent to MCF
- Support top-tier MCF and ASCS managed merchants with high-quality case handling
- Quickly adapt to new processes, tools, and business requirements while maintaining high-quality support standards and meeting SLAs
- Follow dedicated support paths and processes specific to both MCF and Buy with Prime program requirements
- Work closely with program managers to implement new initiatives while maintaining daily operational excellence
- Demonstrate flexibility in handling evolving business needs, new information, and process changes while maintaining performance metrics
Basic qualifications
- - Experience with Microsoft Office products and applications
- - Speak, write, and read fluently in English
- - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- - Graduate- full time (complete)
Preferred qualifications
- - Track record of ownership and bias for action & AI Knowledge
- - Must be a part of SPS (Seller Partner Support) and have SPS Knowledge
- - Demonstrated expertise in FBA, Catalog/Feeds, and Merchant operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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