Medallia Platform Engineer

Who are we?

Billigence is a boutique data consultancy with global outreach & clientele, transforming the way organizations work with data. We leverage proven, cutting-edge technologies to design, tailor, and implement advanced Business Intelligence solutions with high added value across a wide range of applications from process digitization through to Cloud Data Warehousing, Visualisation, Data Science and Engineering, or Data Governance. Headquartered in Sydney, Australia with offices around the world, we help clients navigate difficult business conditions, remove inefficiencies, and enable scalable adoption of analytics culture.

About the role

We are looking for an experienced Medallia Platform Engineer to administer, configure and support the Medallia customer experience platform for an enterprise client.

You will be the go-to platform expert across business and IT teams, owning changes, troubleshooting and support end to end, from survey configuration through to the data pipelines that feed the platform.

Contract: 12 months, Outside IR35

Location: Remote, open to candidates based in Europe

What you’ll do

Administer and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisations

Configure, test and deploy customer surveys and feedback programmes

Manage Medallia Digital properties, intercepts, tagging and digital experience configurations

Gather requirements, carry out impact assessments and provide business analysis support

Troubleshoot platform, reporting, data and integration issues across business and IT teams

Provide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating troubleshooting with other IT teams

Develop and maintain HTML, CSS, JavaScript and script-based configurations and enhancements

Perform data validation and root-cause analysis, and support SQL and database investigations where required

Actively share knowledge, including keeping the Confluence knowledge base up to date in a structured, LLM-friendly format

What you’ll need

Proven, hands-on experience administering and configuring the Medallia platform

Experience configuring Medallia surveys, reporting and Medallia Digital

Experience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStage

Strong SQL skills for data validation and root-cause analysis

Working knowledge of HTML, CSS and JavaScript

Experience gathering requirements and carrying out impact assessments with business stakeholders

Strong communication skills and the ability to work across technical and business teams

The ability to work independently and hit the ground running

Important

Prior hands-on experience with Medallia is essential. Candidates without direct Medallia platform experience will not be considered.

Desirable experience

Experience with Atlassian Rovo

Experience building MCP (Model Context Protocol) servers is a big plus

Experience building AI solutions with ADK (Agent Development Kit) is highly valued

What success looks like

All assigned development tasks delivered through to completion

At least one knowledge base article created or updated every month

Inclusion and equal opportunities

We are always on the lookout for talented individuals to join our team at Billigence. We are an equal-opportunity and inclusive employer and are committed to creating an inclusive environment for all applicants and employees. We will consider all applicants for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Got any questions?

If you are a talented and experienced Medallia Platform Engineer who is passionate about working on cutting-edge data projects and driving digital transformation, we’d love to hear from you!

For any questions related to the application process, please contact [email protected]

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