Media Monitoring Specialist

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We're looking for a collaborative, detail-oriented Media Monitoring Specialist to join our Editorial Delivery team.

As a Media Monitoring Specialist, you'll help ensure clients receive accurate, timely, and high-quality media monitoring content by validating coverage, producing editorial summaries, and supporting media insight workflows. You'll collaborate closely with Customer Support, Sales, Editorial, and other cross-functional teams to deliver exceptional client outcomes.

What you’ll do:

Validate print, digital, and broadcast media content according to client briefs and editorial guidelines

Deliver high-quality media monitoring content accurately and on time

Write concise article- and story-level summaries and digests in English from English or other European languages using internal editorial tools

Build and maintain search queries and keyword strategies that align with client requirements while improving production efficiency

Partner with Customer Support, Sales, and other internal teams to set up and maintain client projects and workflows

Monitor service quality and proactively escalate risks or issues that could impact client delivery

Meet individual and team quality standards and performance goals

Produce reports, dashboards, and presentation materials using established templates while identifying opportunities to automate repetitive processes

Extract, analyze, and manipulate data using Excel and Power BI to produce reliable insights

Deliver client-facing media analysis with clear, compelling narratives and actionable recommendations

Contribute to analytical projects by developing expertise in media datasets and research methodologies

Maintain accurate client documentation and project information across internal collaboration tools

Stay current with industry trends in media monitoring, analytics, and data visualization, sharing knowledge with the broader team

To Be Set Up for Success in This Role, You'll Need to Have

Experience working with media content, including content validation, editorial summaries, or media monitoring

Strong analytical and problem-solving skills

Excellent attention to detail with the ability to review and validate work for accuracy

Strong written and verbal communication skills

Fluency in written and spoken English plus at least one additional European language

Ability to manage multiple priorities while consistently meeting deadlines

Experience using Microsoft Office, particularly Excel and PowerPoint

Strong analytical and numerical skills

Experience working with Google Search and online research tools

Ability to work collaboratively across multiple teams

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

Experience building search strings, Boolean queries, or media monitoring searches

Experience creating reports, dashboards, or client presentations

Advanced Excel skills, including macros or automation

Experience using Power BI or similar business intelligence tools

Experience working with media analytics, editorial workflows, or customer reporting

Interest in media intelligence, journalism, communications, or data storytelling

In Addition, We're Always Looking for Candidates Who

Take ownership of their work and proactively solve problems

Balance quality, efficiency, and client needs when making decisions

Collaborate effectively across teams and communicate clearly with both technical and non-technical stakeholders

Continuously look for opportunities to improve processes and automate repetitive work

Stay curious and actively build expertise in media, data, and analytics

Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

30 min interview with a member of our Talent Team

A 1 hour zoom interview with the hiring manager

Peer interviews with several team members

30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

The gross monthly salary for this role in Bulgaria is approximately 1,700 - 1,900 EUR.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever

Fully distributed team with a permanent remote setup

Home office stipend, phone and internet reimbursement, coworking membership

Virtual and in-person team bonding (lunches, events, competitions)

Transparent & Fair Compensation

Competitive geo-neutral pay in the U.S.

Annual reviews to ensure equity and market alignment

Standardized bonus or commission structure

401(k) with employer contributions

Equity opportunities

Health & Wellness

Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents

100% premium coverage for individuals on high-deductible plans

24/7 Virtual Care and Employee Assistance Program

Employer-funded HSA contributions and other pre-tax benefits

Quarterly wellness stipend and free Headspace subscription

Time Off & Family Benefits

4+ weeks of PTO, plus paid sick and mental health days

13 paid holidays with the option to swap for personal days

Up to 16 weeks of fully paid parental leave

Learning and Development

Transparent pathways for internal mobility and promotion

Bi-annual performance reviews, team workshops, and leadership training

Unlimited access to Coursera and O’Reilly

2 additional PTO days annually for learning and development

Inclusive, Customer-First Culture

Commitment to equity and valuing diverse perspectives

Agile, founder-led company focused on collaboration and innovation

Trusted by 3,000+ companies worldwide

Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on j