Medical Administration Officer

Summary

The VA Northeast Ohio Healthcare System is recruiting for a Medical Administrative Officer, for the Parma Community Based Outpatient Clinic. The Medical Administrative Officer will be responsible for directing, integrating, and evaluating administrative operations that support healthcare delivery.

Duties

The Medical Administration Officer serves as the medical administration officer for the CBOC and has the responsibility of coordinating, directing and assuring quality management of the patient care administration activities of the clinics within the outpatient clinic. The CBOC operates as a matrix organization housing various service lines; functions as a liaison, coordinating among the Primary Care Line Patient Care Administration Officer, the management of Patient Care Administration Service, Mental Health and the multiple specialty clinics, assuring compliance with all requirements, quality control, program management, reporting and special projects; accountable for overseeing the day-to-day activities of all outpatient care administrative progran1s at the clinic and directing the patient care administration staff; deals individually with all administrative and clinical personnel assigned to the CBOC. Primary Care Line staff relies heavily on the incumbent's advice, guidance and assistance and responsible for relieving Primary Care's professional staff to the maximum extent possible of the administrative and management responsibilities that can be assumed by a non-physician. The duties of this position can include, but are not limited to, the following: Manages and oversees office schedule and clinic programs. Facilitates effective coordinating and interfacing between the clinic's administrative and clinical program elements. Leads program administration within the clinic concerning matters such as equal opportunity, merit promotion, labor management relations and position management. Reviews orders to verify their need and ensures that each section revises the appropriate share of the funds available. Ensures safety and environmental regulations are met for clinic area and staff. Develops both long and short-range policies and plans for the outpatient clinic, coordinating with the medical administration needs of the medical center or network. Participates in the formative stages of overall facility managerial planning, raising awareness of medical administrative issues and assuring that implementation is considered, influencing management decisions. Develops. evaluates. and modifies organizational structures and systems to achieve program goals. Plans and/or accomplishes special projects by solving unusual problems by performing various duties relating to special projects involving administrative or support issues by conducting extensive research of data from diverse sources. Establishes minimum standards of quality and productivity. Directs program implementation. Develops reporting procedures, sampling techniques and measurements at various points in the transaction process or business cycle, identifying problem areas or inherent weaknesses in work processes, procedures, information systems and content. Provides information concerning available training and makes all arrangements for the training to occur. Work Schedule: 08:00am - 04:30pm, Monday-Friday Compressed/Flexible: Not Available. Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer/PD21625A Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Authorized. Permanent Change of Station (PCS): Not Authorized.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience as a facility director at an outpatient clinic, coordinating, directing and assuring quality management of the patient care administration activities of a clinic; overseeing day-to-day activities of an outpatient care facility to include supervision of patient care administrative staff; ensuring all requirements for quality control, program management, reporting and special projects are completed within a clinic; applying analytical and evaluative methods and techniques to issues concerning the efficiency and effectiveness of program operations; and coordinating with stakeholders regarding facility needs, concerns, incidents, and communications with lessor, contracting, and subcontractors. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.