Medical Assistant II- Danvers

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the supervision of the Lead Medical Assistant, Practice Administrator, and the Vice President for the MGB Department of Surgery, the Medical Assistant II (MAII) will provide a broad level of clinical and administrative support to the ambulatory surgical practices in Danvers. Works independently with the clinical, administrative, and leadership team to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Provides clinical support utilizing well established skills and experience to support a busy ambulatory surgery practice.

Qualifications

MEDICAL ASSISTANT RESPONSIBILITIES

• •Direct patient flow in outpatient practice facility, managing flow of patients between the reception area, clinical examination area and check-out.
• •Place patients in exam /procedure rooms, complete Epic rooming procedures.
• •Prepare procedure room for diagnostic procedures and set up sterile field procedures when needed.
• •Clean and prepare scopes and catheters for central terminal sterilization and transport to/from the Central Processing Department.
• •Specialized equipment care and maintenance; specialized surgical instrument care and maintenance.
• •Assist in / chaperone procedures in accordance with provider preference and MGB Chaperone Policy.
• •Schedule surgical and non-surgical follow up appointments as requested by provider.
• •Turnover exam rooms in preparation for next patient ensuring a clean, safe and well-prepared environment.
• •Prepare all patient specimens accurately in adherence to laboratory standards and transport or drop off.
• •Bag soiled linen and red bag waste for pick up.
• •Inventory examination rooms (and confirm central inventory) ensuring adequate supplies on hand.
• •Stock examination rooms with medical supplies, replenishing as necessary to maintain specified par levels.
• •Provide Practice Administrator or designee with order requests for disposable supplies and instruments adhering strictly to par levels provided by practice administration.
• •Enter orders for and schedule laboratory, imaging or procedural testing.
• •Provide cross-coverage as needed with other medical assistants and/or patient services coordinators.
• •Monitor designated In-Basket pools for clinical messaging.
• •Manage medical assistant workqueues in EPIC.
• •Complete follow up appointment scheduling tasks as necessary, including but not limited to: -Procedures to check-out patients as they exit exam rooms - Scheduling follow-up appointments, including radiology testing - Manage cancelled appointments, bump lists and reminder notices as necessary.
• •Serve as touchdown resource for other administrative support task as needed by providers while in clinic.

CLINICAL RESPONSIBILITIES

Division of Colon & Rectal Surgery

Set up and assist in colorectal ultrasound procedures during daily outpatient clinic hours.

• •Assist with image capture and archiving and storing images in equipment database by taking digital image with equipment, labeling file with patient identifiers and saving to appropriate archival database.
• •Assist in preparing and positioning patient for transducer placement by administering the appropriate bowel prep and positioning patient in prone position on procedure table.
• •Assist in balloon inflation and drainage by inserting the appropriate anoscope for balloon insertion and assisting patient with evacuation.
• •Administer patient bowel preps as needed.
• •Clean and disinfect anorectal probe.

Set up and assist in anorectal manometry procedures during daily office clinical sessions.

• •Prepare and assist in positioning patient and placing catheter and balloon by inserting the appropriate anoscope for balloon insertion and assisting patient with evacuation.
• •Coach the patient on timing contractions while surgeon/APP operates equipment, using stopwatch and telling patient when to flex the splenic flexture inducing voluntary contractions.
• •Assist patient with balloon expulsion and catheter removal.
• •Assist with pudendal nerve monitoring (probe placement) and sphincter sponge testing as warranted by insertion of the appropriate anoscope for probe to be placed through.

Set up and assist with flexible sigmoidoscopy and polypectomy.

• •Sterile test all instruments prior to procedure.
• •Assist in preparing and positioning the patient for scope insertion, administering the appropriate lubricant and placing the patient in the prone position on procedure table.
• •Assist in polypectomy by inserting forceps into scope and extracting tissue samples from forceps.

• •Assist in hemorrhoid ligation by setting up the ligator with appropriate bands, preparing the rectal area and positioning the patient.
• •Botulinum toxin (and other) injections by reconstituting the medication and laying it out for surgeon with the appropriate needles, preparing the rectal area and placing the patient in a prone position on the procedure table.

Division of Surgical Oncology - Endocrine Surgery

Set up and assist in thyroid ultrasound and ultrasound guided biopsy procedures.

• •Prep and position patient for surgeon.
• •Prepare needle gun for biopsies.
• •Download, archive and index all captured images.
• •Clean and disinfect linear array transducers for thyroid ultrasound.

Division of Vascular Surgery

Set up and assist in numerous vascular procedures, including but not limited to:

• •Measure for compression stockings
• •Temporal artery biopsy
• •Ambulatory phlebectomy
• •Endovenous laser ablation
• •Endovenous radiofrequency ablation
• •Cosmetic and medically necessary sclerotherapy
• •Cyanoacrylate glue procedure

Divisions of General, Breast, & Plastic Surgery

Set up and assist with a variety of minor, specialized surgical procedures including (but not limited to):

• •Core needle breast biopsy preparing biopsy tray and needle guns for use by surgeon and passing instruments needed during procedure.
• •FNA by preparing the aspiration needles and setting up the slides for specimen capture.
• •Lymph node and temporal artery biopsy
• •Cosmetic Botox injection
• •Excisions (pilonidal and sebaceous cyst, lipomas, moles and skin lesions) by setting up the instrument trays, laying out the local nerve block agent, preparing the site for excision (marking if necessary), dressing the wound post excision, preparing specimens for pathology and recording the Universal Timeout Protocol.
• •Excision of BCC, SCC, and melanoma
• •Incision and drainage procedures following protocols similar to office excisions.

Remove sutures and staples as instructed by surgeon

Disinfect all instruments prior to terminal sterilization

Tag and remove all defective instruments; notify manager of status of these instruments.

Assemble all specialized instrument trays used in practice

GENERAL RESPONSIBILITIES

Interacts in a courteous manner with physicians and administrative staff within and outside of MGH/MGB to coordinate care of patients, provide feedback, answer questions, etc.

Cross covers other staff members, e.g., breaks, lunches, planned/unplanned time off, and during variations in workflow as needed.

Participates in staff meetings or other departmental meetings.

Performs/participates in other assignments and special projects as assigned by leadership.

Additional Job Details (if applicable)

High School Diploma or equivalent

Completion of a medical assisting training program required.