Medical Assistant / Infusion Coordinator

Job Title: Medical Assistant - Infusion Coordinator

Job Summary : The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders.

Key Responsibilities :

Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents.

Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.

Communicate with patients and providers regarding the status of infusion order.

Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations.

Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments.

Manage REMS program requirements

Scheduling patient appointments for infusion services.

Coordinating drug orders prior to infusion appointments.

Qualifications :

High school diploma or equivalent

Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.

Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.

Knowledge of medical terminology and clinical documentation review

Strong organizational skills

Detail-oriented

Ability to multi-task and work well in a fast-paced setting

Critical thinking skills and decisive judgment

Benefits:

Competitive compensation

Full medical/dental/vision

401k Matching

Paid time off and holidays

Growth within a rapidly expanding practice