Medical Assistant Team Lead

JOB SUMMARY:

The Team Lead Medical Assistan t supports the efficient day-to-day operations of the department by coordinating Medical Assistant staffing and workflows to promote timely patient access, quality care, and positive service experiences. In collaboration with clinical and operational leadership, this role monitors clinic flow, rooming cadence, exam room readiness, and wait times; orders supplies; and serves as a liaison between Medical Assistant staff and management to address operational and patient care issues. The MA Team Lead also supports onboarding, training, and ongoing guidance for Medical Assistant staff.

In addition, Team Lead Medical Assistant provides direct patient care as needed in accordance with established hospital policies, procedures, and standards of practice, while offering mentorship and education to support consistent, high-quality clinical performance across teams.

ESSENTIAL RESPONSIBILITIES / DUTIES:

Team Leadership and Supervision:

Foster a positive work environment by prompting teamwork, inclusiveness and respect, aligning daily interactions and team support with BMC’s culture code and values.

Supervise a team of Medical Assistants, ensuring optimal workflow and task distribution.

Coordinate Medical Assistant assignments and breaks to ensure fair and equitable distribution, balance of workload across the team while promoting efficiency, maintaining a positive work environment and meeting department needs.

Conduct regular rounds to monitor task completion and staff presence. Ensure team members are in their assigned areas at the start of and throughout the shift, providing timely support and guidance to promote efficiency and address obstacles to task completion.

Provide guidance, coaching, and constructive performance feedback for Medical Assistants. Supports team members in developing their skills, enhancing performance, and achieving personal and departmental goals.

Act as a change agent for new processes and pilot programs by embracing and championing new initiatives, demonstrating openness to change and actively supporting team members in adapting to updates and pilot programs to enhance department operations and patient care.

Participate in projects for the Medical Assistant team and/or across clinic to support clinic functions, clinic flow and facilitate patient care.

Provide staff supervision across all assigned clinic sessions.

Perform staff coaching related to performance and professionalism in coordination with the management team

Training, Education and Role Development

Provide training, cross-training and coverage in clinic as needed for Medical Assistant role

Precept new staff to ensure they are fully oriented to the clinic and the role of the Medical Assistant

Validate routine competencies for essential Medical Assistant tasks and responsibilities

Participate in the Medical Assistant internship program in partnership with established MA training programs within the clinic to promote development of the Medical Assistant role, where applicable

Participate in hiring and onboarding the Medical Assistants for the team as needed

Patient Care and Clinical Duties:

Assist nurses and physicians in providing medical care to patients and responding to clinical situations within scope of practice.

Ensure equipment is functioning and exam rooms are adequately stocked and maintained.

Follow clinical practice standards in management and collection of specimens, point of care testing, and procedural support for providers, including chaperoning sensitive exams

Communication and Coordination:

Is confident in addressing conflicts directly and constructively using professional and supportive communication to foster a positive work environment. Employ effective communication techniques to resolve disagreements and maintain a positive work environment. Works collaboratively with others to identify mutually acceptable solutions, ensuring a respectful work environment and continuity of patient care without escalation.

Act as a liaison between medical assistants, nursing staff, providers and coordinate with operations staff as needed, to ensure smooth communication and coordination of patient care.

Attend and participate in team and departmental meetings, providing feedback and insights from the medical assistant team.

Perform daily check-ins with medical assistants on shift to share important updates and assign priorities.

Conduct daily and weekly rounding throughout the clinic with the Medical Assistants to provide performance feedback, set priorities, address workflows, discuss issues and concerns, and provide relevant practice updates.

Emergency Response and Patient Safety

Assists in emergency responses in clinic to support the clinical team to address and respond to medical emergencies, behavioral emergencies and maintain patient safety following BMC policies and procedures.

Complete BMC and Nursing annual competencies for selected clinical skills, emergency response and overdose response for Medical Assistants to maintain standardized response and preparedness.

Quality Assurance and Compliance:

Support supervisory staff in ensuring that all medical assistants comply with hospital policies, procedures, and safety regulations, including infection control and HIPAA.

Participate in maintaining and promoting adherence to quality and patient safety standards to meet regulatory requirements including, Joint Commission, DPH, Pharmacy & Lab for site visits

Participate in quality improvement initiatives and implement best practices.

Promptly identify and escalate quality and compliance concerns to general internal medicine leadership, to ensure timely resolution and adherence to regulatory standards and departmental policies.

Technology and Electronic Medical Records

Manages patient care responsibilities using the electronic health record to complete patient health screenings, document care, coordinate patient care follow-up, communicate with providers, nursing and patients

Perform administrative clinical duties using the electronic health record to facilitate patient care

Perform appointment scheduling and document patient encounters within the electronic health record

Coordinate patient medical records retrieval and management within clinic and in coordination with BMC Medical Records department following HIPAA and BMC policies and procedures

Mentorship and Staff Development:

Act as a mentor by leading by example, inspiring a respectful and collaborative work environment where team members support one another, share knowledge, and strive for continuous improvement in their skills and performance.

Identify training needs and coordinate continuing education opportunities for the medical assistant team.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required.

JOB REQUIREMENTS:

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma or GED certificate required with successful completion of a medical assistant training program and 2 years work experience as a Medical Assistant required

PREFERRED EDUCATION AND EXPERIENCE (If none, please enter “N/A”):

• •Associate’s degree in a related field preferred
• •Prior experience in a supervisory or lead role within a healthcare setting, showcasing the ability to mentor, guide and coordinate a team effectively preferred

CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED (If none, please enter “N/A”):

Basic Life Support (BLS) and/ or current Cardiopulmonary Resuscitation (CPR) Certification

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED (If none, please enter “N/A”):

Certified Medical Assistant (CMA) preferred

KNOWLEDGE, SKILLS & ABILITIES (KSAs) (If none, please enter