Medical Biller & Coder 2 – Remote (Colombia)

DISCLOSURES

This document defines the scope of work and service expectations for an independent contractor engagement and does not create an employment relationship. Scope, deliverables, tools, priorities, and assignments may be modified through written amendment based on client needs, regulatory requirements, or contractual obligations.

ABOUT FREEDOM HEALTH SYSTEMS, INC

Freedom Health Systems, Inc. is a mission-driven healthcare advisory and management consulting firm that partners with behavioral health and human services organizations to improve access, equity, and operational excellence. We specialize in guiding providers through program development, accreditation, compliance, and clinical best practices.

While Freedom Health Systems does not provide direct clinical services, the organization delivers critical operational support through revenue cycle management, prior authorization, medical billing and coding, compliance consulting, and administrative services to outpatient behavioral health providers.

Medical Biller & Coder 2 (Team A)

Colombia (Remote)

SERVICE OVERVIEW

Remote LATAM role. Compensation listed in USD with local currency equivalent. This particular role is a Colombia-based independent contractor engagement.

COMPANY WEBSITE: https://freedomhs.org

COMPANY PHONE NUMBER: 667-239-9572

HUMAN RESOURCES PHONE: 667-239-9572 EXT 10

HUMAN RESOURCES EMAIL: [email protected]

SERVICE TITLE: Medical Biller & Coder 2 (Team A)

ALTERNATE SERVICE TITLES: Medical Billing Specialist (Contractor), Medical Coding Specialist (Contractor)

CONTRACTING ENTITY: Freedom Health Systems, Inc. (In support of outpatient mental health center clients under contract)

DIVISION: Accounting & Finance

DEPARTMENT: Accounts Receivables

UNIT: Medical Billing & Coding (Revenue Cycle Management Services)

BENEFITS PACKAGE: Not applicable (Independent Contractor)

SERVICE HOURS: Monday – Friday, aligned with U.S. Eastern Time business hours (8:00 AM EST – 5:00 PM EST or as otherwise contractually agreed)

REPORTING & COORDINATION

The contractor will coordinate daily service delivery with the Medical Billing & Coding Analyst 1 (Team Lead – Team A) . Escalations, risks, or unresolved issues will be routed through the Team Lead to the Accounts Receivables Department Manager as required.

CONTRACT CLASSIFICATION: W8BEN – Independent Contractor

COMPENSATION RANGE: USD $5.00–$6.50 (≈ COP 19,000–24,700/hr)

ANTICIPATED TRAVEL: None

SCOPE OF ASSIGNMENT

This scope of work applies to Team A , supporting one or more outpatient mental health center clients . The Medical Biller & Coder is responsible for executing accurate, compliant, and timely billing and coding services to support end-to-end revenue cycle operations.

SUMMARY OF CONTRACT SCOPE

The Medical Biller & Coder provides medical billing and coding services for outpatient mental health center clients. This includes translating clinical documentation into accurate diagnosis and procedure codes, entering charges, submitting claims, correcting errors, and supporting accounts receivable workflows.

All services are performed under the functional oversight and quality review of the Medical Billing & Coding Analyst 1 (Team Lead – Team A) and are a critical component of the Revenue Cycle Management process.

CORE SCOPE OF WORK & DELIVERABLES

Review clinical documentation to confirm required elements are present prior to billing (signed notes, treatment plans, service dates, units, provider credentials)

Assign accurate CPT, ICD-10-CM, and applicable HCPCS codes based on documentation

Enter charges accurately into the EHR or billing system

Submit claims timely and in compliance with payer-specific requirements

Verify patient demographics, insurance information, and payer details prior to claim submission

Identify and correct claim rejections, coding errors, and data entry issues

Support denial resolution activities by correcting coding or documentation issues as directed

Ensure all services rendered are captured and billed; escalate suspected missed charges

Maintain organized, audit-ready billing records and supporting documentation

Adhere to workflows, quality standards, and productivity expectations established by the Team Lead

Communicate documentation gaps, authorization issues, or system barriers promptly to the Team Lead

UNSCHEDULED / SUPPORT DUTIES

Assist with billing backlogs or high-volume periods

Support internal quality assurance reviews and audits

Participate in training, coaching, and cross-training activities

Provide coverage for essential billing tasks during team member absences

Support process improvement initiatives related to billing accuracy and turnaround time

TECHNOLOGY, DATA SECURITY & MONITORING REQUIREMENTS

All work must be performed exclusively on the assigned Amazon Workstation (AWS virtual workstation) authorized by Freedom Health Systems.

Use of personal devices, local storage, screenshots, external email forwarding, or unauthorized systems is strictly prohibited.

The Amazon Workstation environment is monitored by the Company for security, compliance, productivity, and quality assurance purposes.

System access logs, activity monitoring, and usage metrics may be reviewed to ensure compliance with HIPAA, client contracts, and Company policies.

Failure to comply with technology, security, or monitoring requirements may result in immediate termination of the contract.

KEY PERFORMANCE INDICATORS (KPIs)

Service quality and contract effectiveness will be evaluated using, but not limited to, the following KPIs:

Coding accuracy rate

Charge entry accuracy and completeness

Clean claim submission rate

Claim rejection rate

Timeliness of claim submission

Error correction and resubmission turnaround time

Audit findings and error trends

Adherence to established workflows and instructions

Responsiveness to Team Lead requests and escalations

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer

Continuous use of EHR and billing platforms

Frequent virtual communication via chat, phone, or video

WORKING CONDITIONS

Fully remote (Colombia-based) via assigned Amazon Workstation

Production-driven, deadline-oriented revenue cycle environment

Collaboration across time zones with U.S.-based leadership and client operations

REQUIRED QUALIFICATIONS & EXPERTISE

Minimum 2–4 years of U.S. medical billing and coding experience

Outpatient mental health or behavioral health billing experience preferred

Working knowledge of CPT, ICD-10-CM, and basic HCPCS coding

Familiarity with U.S. insurance, Medicaid, and managed care billing processes

Strong attention to detail and accuracy

Ability to follow defined workflows and quality standards

Strong written and verbal English communication skills

Experience working in secure virtual workstation environments preferred

Professional coding certifications (CPC or equivalent) preferred