Medical Front Office (LWR)

Description

Key Responsibilities

• •Serve as a welcoming first point of contact for patients and families
• •Answer phones, manage high call volumes, and schedule appointments efficiently
• •Create, update, and maintain accurate patient accounts
• •Perform insurance verification and benefit eligibility checks
• •Accurately process point-of-service collections and charge entry into EMR systems
• •Assist with accounts receivable follow-up and benefit collections
• •Support clinic preparation and day-to-day administrative operations
• •Provide excellent customer service to patients, families, and providers
• •Collaborate with team members to ensure smooth clinic flows

Requirements

• •Associate’s or Bachelor’s degree preferred (not required)
• •Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• •Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• •Strong customer service skills with the ability to multitask in a high-volume setting
• •Prior experience in a medical practice or billing department (orthopaedics a plus)
• •High attention to detail, accuracy, and follow-through
• •Longevity and growth in previous positions highly valued
• •Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• •Critical thinking, professionalism, and articulate communication skills required
• •Bilingual Spanish strongly preferred but not required