Medical Office Scheduler

Description

ESSENTIAL FUNCTIONS:

• •Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor.
• •Accurately obtain all required demographics and insurance information from the patient.
• •Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments.
• •Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patents chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner.
• •Maintains strictest patient confidentiality.

The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

Requirements

EDUCATION:

High school diploma or GED.

REQUIREMENTS:

• •Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• •Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• •Must be able to type a minimum of 40 WPM.

KNOWLEDGE:

• •Knowledge of basic computer applications.
• •Knowledge of medical terminology, insurance companies and plans.
• •Knowledge of scheduling templates.
• •Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management.

SKILLS:

• •Must be able to answer a high volume of telephone calls and utilize a multi-line telephone system.
• •Basic computer knowledge and skills in operating a computer.
• •Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction.
• •Maintaining patient confidentiality.
• •Organized team player with the ability to communicate effectively and efficiently.

ABILITIES:

• •Ability to maintain patient confidentiality.
• •Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

ENVIRONMENTAL/WORKING CONDITIONS:

Normal office environment

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Some bending and stretching

required. Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS:

• •LOS employee manual must be read, and acknowledgement receipt signed.
• •OSHA Requirements and training to include:

*Safety Training.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.