Medical Secretary

About Medserv:

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Role Overview:

Due to internal growth at Medserv, we are actively looking for a Medical Secretary to join our Remote Practice Management team based full time onsite in our Athlone Office, with hybrid option available after 1 years service. As a Medical Secretary, you will play a vital role in supporting our consultant clients and ensuring patients receive an excellent experience throughout their healthcare journey. Working closely with a dedicated Patient Administrator, you'll become a trusted extension of your clients' practices, managing appointments, handling patient enquiries, coordinating clinic schedules, and ensuring day-to-day operations run smoothly.

What You'll Be Doing

Managing a high volume of incoming calls from patients, consultants, hospital staff, and secretaries

Scheduling and coordinating consultant clinics

Processing medical dictation and correspondence

Managing patient and client enquiries efficiently and professionally

Taking payments and supporting billing-related enquiries

Uploading and maintaining accurate patient information within our Practice Management system

Handling internal and external email communications

Building strong relationships with consultants and ensuring exceptional client service

Participating in weekly team meetings and continuous improvement initiatives

Supporting the onboarding and training of new team members when required

Assisting with additional projects and administrative tasks as the business grows

Essential Requirements

Strong organisational skills, including managing tasks, priorities, deadlines, records, or appointments

Strong attention to detail, including accurate data entry, document handling, record keeping, or written communication

Strong written and verbal communication skills

Experience communicating professionally with customers, clients, patients, colleagues, managers, suppliers, or other stakeholders

Experience handling telephone calls, emails, inboxes, or customer enquiries

Strong customer service skills, with the ability to remain professional, helpful and calm when dealing with enquiries

Experience using Microsoft Office applications, particularly Outlook, Word and Excel

Ability to manage multiple tasks and priorities in a busy or fast-paced working environment

Ability to work independently and as part of a team

Ability to handle confidential or sensitive information appropriately

Package:

Salary: Circa €29,500

Performance bonus (team based)

Corporate health insurance with Irish Life

Pension contribution

Maternity and Paternity leave (T&C's apply)

Life Assurance

Gym membership

Dedicated EAP provided by Health Assured

21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service

Holiday Plus Scheme to purchase additional leave

Professional development opportunities

Regular sports and social events

Healthy food with comfortable on-site recreational facilities

Access to tax incentive schemes i.e. commuter schemes and bike to work

35-hour working week compensated at a 40-hour week

Hybrid working options after 1 years service

Workcation options

Additional Info:

For the first 12 month - This is a full-time position with rotating shifts (8am - 4pm, 8.30am - 4.30pm, 9am - 5pm)

All offers of employment are subject to a valid work permit

Role commences immediately

We use screening tools to assist with our hiring process. Please review our Candidate Privacy Notice at medserv.ie/candidate-privacy-notice for further information