Medical Secretary - Hospice

Day (United States of America)

Medical Secretary - Hospice

This individual will perform medical secretarial duties which include typing, data entry, answering telephone, making calls, taking messages and various administrative duties, as assigned by Supervisor or Manager.

• - High School Diploma or GED equivalent required
• - Prior medical office/front desk experience preferred
• - Excellent organizational and communication skills
• - Assist in the coverage of absent co-workers.
• - Assist in obtaining, copying, and/or scanning medical records as needed.
• - Maintains knowledge of scheduling criteria for all procedures within department.
• - Works at a fast pace and maintains accuracy of details.
• - Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate. Coordinate appointments as needed with other locations.
• - Answers phone and provides excellent customer service.
• - Follows through with any problems or questions in a timely manner, by understanding and using resources available for problem solving in a diplomatic and tactful manner.
• - Accurately answers questions by maintaining a good knowledge base and utilizing other resources as needed.
• - Communicates identified problems to appropriate supervisory personnel and participates in corrective action.
• - Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
• - Attends all in-service programs and all departmental meetings as required.
• - Utilizes the scheduling system to the fullest potential, using established procedures, and guidelines.
• - Maintains up-to-date knowledge and stays abreast of changes and updates as they occur.
• - Assists with data collection.
• - Creates accounts for new patients and updates accounts for previous patients in the registration system to ensure accurate services and account processing.
• - Accurately enters data into the system.
• - Utilizes appropriate strategies, including phone calls and online databases, to verify the insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment, and co-insurance amounts.
• - Collaborates with patients, staff, clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
• - Documents all information obtained during pre-registration activities to ensure patients’ accounts are complete for forwarding to other departments.
• - Documents charts and/or system with activity comments to ensure appropriate account follow-up.
• - Collects self-pay balances per department guidelines and posts collections to system.
• - Ensures that all monies collected are secured or turned over to appropriate associates and cash drawers are balanced before closing.
• - Refers patients to for in-depth financial counseling when needed.
• - Maintains a safe environment of care.
• - Recognizes and addresses safety hazards.
• - Reports any dissatisfied patients/family to management or police/security if necessary.
• - Participates in professional development.
• - Actively participates in educational in-services and eLearning courses as offered.