Medical Support Assistant (OA)

Summary

About the Position: This position is located at Womack Army Medical Center, Fort Bragg, NC. This is a Direct Hire Solicitation Fort Bragg is 2 hours from the beach and 5 hours from the Appalachian Mountains with easy access to I-95 and all points north and south. This central North Carolina location enjoys seasonably palatable weather year-round.

Duties

• •Receive patients and visitors as the initial point of contact, in person or telephonically.
• •Complete request forms, manually or automated, for individual patient orders, blood work and other requests.
• •Resolve complaints of a local administrative nature and refers other complaints to the appropriate authorities.
• •Perform Quality Assurance monitoring, using appropriate tools regarding the completion and contents of the patients’ record.
• •Ensure the patient completes all necessary forms prior to receiving care.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the specialized experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing clerical or reception duties in support of healthcare staff, receiving patients and visitors (in person or telephonically) or verifying patient eligibility for medical services, and utilizing automated systems for entering data in a medical treatment facility. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.