Medicare Advantage Stars SME

Description

Who We Are

Healthcare quality is complex. Medisolv helps make it manageable — and actionable.

We partner with hospitals, health systems, ACOs, and payers to bring clarity to quality data, connecting clinical and claims information into a single, reliable view. More than 1,800 organizations and 130M+ patient records rely on Medisolv to measure, report, and improve performance across 500+ measures tied to CMS, The Joint Commission, and other programs.

With support from Bessemer Venture Partners Forge, we're continuing to grow our platform and expand our impact — investing in advanced analytics, AI, and new capabilities that help healthcare organizations stay ahead of change and improve outcomes with confidence.

Reporting to the GM, Performance Intelligence, we are looking for an experienced Medicare Advantage Stars Subject Matter Expert (SME) to join our team.

About the Role

We are seeking a Medicare Advantage (MA) Stars Subject Matter Expert (SME) with deep knowledge of the Medicare Advantage quality, regulatory, measurement, and performance environment. This individual will serve as a subject matter bridge between Medicare Advantage health plans, quality organizations, data/analytics teams, and technology/product development teams.

This is a highly collaborative role for someone who can move comfortably between CMS regulations and technical product requirements, plan quality strategies and data analysis, and business needs and technology development.

The ideal candidate is someone who can read a 100-page CMS technical document in the morning and explain to a software developer that afternoon exactly what needs to be built — someone who understands not only what CMS requires, but how those requirements affect a health plan's operations, data, quality strategy, technology, and Star Rating. The strongest candidates combine three capabilities: deep Medicare Advantage Stars expertise, the analytical ability to turn performance results into actionable insight, and the technology/product fluency to translate regulatory and business requirements into working solutions.

This role is particularly well suited for a Medicare Advantage quality professional who wants to move beyond traditional quality operations and play a central role in building the next generation of Medicare Advantage Stars technology and analytics solutions.

What You'll Do

Medicare Advantage Stars Subject Matter Expertise

Interpret and explain CMS MA and Part D Stars regulations, technical specifications, and guidance — including Advance Notices, Final Rules, Rate Announcements, and Technical Notes

Assess how changes to Stars measures, methodology, benchmarks, cut points, and weighting affect health plans, and translate those implications into practical terms

Serve as the internal expert on Medicare Advantage quality measurement and performance improvement

Product & Technology Development

Define business and functional requirements for MA Stars technology and analytics products, translating regulations and measure specs into data requirements, workflows, and calculations

Partner with product managers, data scientists, and engineers to ensure technology solutions accurately reflect CMS requirements, reviewing designs and outputs for regulatory accuracy

Help build tools that identify performance gaps and forecast Star Ratings, and support user acceptance testing to validate Stars-related functionality

Health Plan Engagement & Quality Improvement

Engage directly with MA health plans to understand their Stars strategies, quality challenges, and data environments

Analyze plan performance to identify improvement opportunities, gaps, and root causes, and help develop targeted interventions

Present complex Stars findings clearly to plan executives, quality leaders, and both technical and non-technical audiences

Data Analysis & Performance Analytics

Analyze MA quality and Stars data to evaluate measure-level performance, benchmarks, cut points, and year-over-year trends

Collaborate with data analysts and scientists to develop Star Ratings forecasts and quality improvement insights, validating that methodologies align with CMS requirements

Translate analytical findings into recommendations for health plans and product development teams

Cross-Functional Leadership

Serve as the key Stars SME across product, technology, analytics, consulting, sales, and client engagement teams

Educate internal teams on Medicare Advantage Stars requirements and emerging regulatory changes, and contribute to client presentations and proposals

Help establish best practices for incorporating CMS requirements into technology products and identify emerging trends that could shape new capabilities

What You'll Accomplish — Your Performance Objectives

In your first 30 days, you will:

Onboard and get to know the people, product, and platform. Build foundational knowledge of the company's specific MA Stars products and technology roadmap, and deepen your regulatory grounding in current CMS Stars methodology, measure specifications, and recent guidance. Begin shadowing product reviews, client engagements, or requirements discussions already underway.

In your first 60 days, you will:

Begin contributing regulatory interpretation and requirements input on an active product or client workstream, with support from product, engineering, and analytics teams. Start reviewing product designs or outputs for regulatory and quality accuracy under guidance.

In your first 90 days, you will:

Independently serve as the Stars SME on assigned product initiatives or health plan engagements — interpreting CMS requirements, shaping product and data requirements, and presenting findings directly to internal teams and health plan stakeholders.

Who We're Looking For — The Competencies That Matter

Required

Bachelor's degree in healthcare administration, public health, business, data analytics, health informatics, nursing, or a related field

5 plus years of experience with Medicare Advantage Stars and CMS quality programs, gained at a health plan, healthcare technology company, consulting organization, or similar organization supporting MA plans

Strong understanding of CMS MA Stars measures (HEDIS, pharmacy, CAHPS, HOS, operational and improvement), methodology, regulations, and quality improvement programs

Strong analytical and problem-solving skills, with the ability to interpret complex regulatory and technical documents and translate them into practical business and technology requirements

Excellent written and verbal communication skills, with the ability to communicate effectively across executives, quality leaders, product managers, analysts, engineers, and developers

Preferred

Experience building healthcare technology products — particularly those involving Medicare Advantage Stars, quality, analytics, or regulatory compliance

Experience writing detailed business/functional requirements, user stories, acceptance criteria, and data specifications

Experience with SQL, data warehouses, BI tools, or other healthcare analytics technologies

Experience with Medicare Advantage quality data sources (HEDIS, CAHPS, HOS, claims, encounter, pharmacy, and supplemental data), and familiarity with CMS Stars Technical Specifications, cut points, and benchmarks

Experience with MA quality improvement programs and interventions

Experience working in Agile product environments, collaborating with data scientists and software engineers to build healthcare analytics products

How to Be a Medisolver — Our Values

Customer Success Obsession

All-Star Team Collaboration

Continuous Improvement through Curiosity & Data-Driven Learning

Courage with Kindness

Execution Focus — We Do Business, Not Just Talk Business

Medisolv is committed to creating a diverse and inclusive workplace. We believe that diversity drives innovation, and we are dedicated to f