Medspa Coordinator - Body and Beauty Lab

About Us:

At Body + Beauty Lab, we pride ourselves on creating a warm and welcoming environment for both our clients and our team. We believe that a positive and supportive culture is essential to providing exceptional care and service to our clients. Our team is made up of individuals who share a passion for personalized care and are committed to delivering natural and conservative results while prioritizing education, ethics, and professionalism. We value collaboration, open communication, and mutual respect, and strive to create a workplace where everyone feels valued and supported.

Location:

This is a part-time front desk position supporting our Philadelphia clinic (834 Chestnut St, Philadelphia, PA).

Key Responsibilities

Serve as the first and lasting point of contact for all clients, delivering a consistently warm, polished, and professional experience

Manage all aspects of appointment scheduling, confirmation, and follow-up for facial treatments, skin care services, and injectable consultations

Handle multi-line phone communications with professionalism and efficiency, converting inquiries into booked consultations

Accurately process point-of-sale transactions, client records, and gift certificate sales

Maintain the reception area and retail boutique to the highest standards of presentation at all times

Client Education & Sales

Develop and maintain thorough knowledge of all services offered, including facial treatments, advanced skin care protocols, and aesthetic injectables

Confidently present service offerings, membership programs, and retail skincare products tailored to each client's needs and goals

Meet and support individual and team sales performance benchmarks

Operations & Team Support

Coordinate clinical staff scheduling and workflow to ensure seamless, on-time service delivery

Assist with inventory management, product stocking, and boutique organization

Participate in staff meetings, training sessions, and ongoing education initiatives

Support the planning and execution of in-office events, promotions, and community marketing efforts

Assist in onboarding and mentoring new front desk team members

Qualifications

Minimum 1–2 years of experience in a medical spa, luxury spa, or upscale hospitality or retail environment (strongly preferred)

Familiarity with aesthetic injectable services and terminology — fillers, neuromodulators, and biostimulators (strongly preferred)

Proficiency with appointment scheduling and practice management software (strongly preferred)

Proficient in Microsoft Office Suite or equivalent

Flexibility to work Saturdays as part of a regular schedule

https://bodyandbeautylab.com/