Member Outreach Specialist (Bilingual - Korean)

Description

SUMMARY: The Member Outreach Specialist acts as a liaison between Astiva and our healthcare providers. This role plays an important part in developing brand awareness and cultivating healthy Plan-Provider relations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• •Develop ongoing networking relationships with FMOs, brokers, agents, independent physicians associations (IPAs), providers, etc.
• •Impacts achievement of business development team growth goals by developing strong physician relationships and strategies to influence their engagement with Astiva Health.
• •Performs field work to ensure positive relationships with physicians, gather market intelligence, and identify/implement growth strategies.
• •Collaborates with Astiva’s sales, marketing and physician relations teams, physicians and IPAs to achieve growth objectives.
• •Actively participates in network and membership development teams. Prepares and presents reports appropriate for each development team demonstrating thorough preparation.
• •Ability to utilize sales principles including obtaining appointments, creating interest, overcoming objections and closing.
• •Demonstrates effective communication skills in on-on-one and group settings.
• •Demonstrates strong organizational skills to ensure regular follow up on physician matters.
• •Responsible for establishing and maintaining positive relationships with identified current and potential physicians and their office staff through frequent direct contact and strong relationship building.
• •The Member Outreach Specialist troubleshoots service matters, maintains knowledge of practice patterns, gathers market intelligence and implements strategies to capture business and establish loyalty with identified physicians.
• •Regular and consistent attendance
• •Other duties as assigned

Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including regular and consistent attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• •High School diploma required
• •Bachelor’s degree in Marketing, Communications or other related field
• •Strong organizational skills required
• •Able to build and foster strong working relationships with both internal and external stakeholders.
• •Excellent communication skills both oral and written
• •Detailed understanding of technology including website optimization, desktop computer and telephone system
• •Able to meet deadlines in a fast paced environment
• •Travel is required for event planning, event pre-meetings and event attendance
• •Must be able to present professionally
• •Fluent in Korean (verbal and written)