Member Relations Officer

Description

CUES is seeking a Member Relations Officer to advance CUES’ enterprise relationship-management strategy across multiple channels and audiences, fostering the highest degree of interaction between CUES members, and partner relationships to support revenue growth and retention goals through ensuring a consistent, high-quality experience across the member and partner lifecycle.

The ideal candidate will Manage a defined portfolio of credit union members, along with possible corporate partners, and regional industry relationships across assigned territories. Support achievement of regional and portfolio-level revenue, retention, and growth goals aligned to CUES’ annual and multi-year financial plan. Support the VP Relationship Management in managing strategic and high-value partnerships, including coordination, follow-up, and execution against agreements.

If this sounds like you, please apply no later than October 21, 2026.

Click here to view the full job description.

We are seeking an individual who has:

• •Bachelor’s degree in business, marketing, communications, business development or related field.
• •Minimum five years’ experience in customer/member relations, retail service, training, sales or other directly related fields involving personal contact with executives and/or groups and selling a large array of products.
• •Experience in articulate presentation of ideas to audiences of all sizes.
• •Outstanding verbal, non-verbal, digital and written communication skills.
• •Strong sales, organizational, leadership, project management, budgetary, marketing, and managerial skills.
• •Experience with accurately preparing cost/savings comparisons, understanding calculations and interpreting financial information.
• •Ability to analyze, brainstorm, problem solve, synthesize multiple concepts and think strategically.

CUES is a 45-person membership-based association that has developed leaders in the financial services industry for almost 60 years. Our home office is in Madison, Wisconsin. We are a highly diverse and inclusive organization, offering competitive pay, a great benefits package, and an opportunity for you to be part of a top-notch team.

At CUES, we live by our values: Succeeding together, actively pursuing learning, honoring flexibility, and valuing individuality.

CUES Benefit Snapshot:

• •Benefits start on your first day!
• •Health Plan with employer sponsored HRA
• •Dental and Vision benefits
• •Employer paid Life/AD&D, Long and Short-Term Disability benefits
• •Roth and Pre-Tax Retirement plans with auto-enrollment in the first 30 days
• •Competitive Paid Time Off
• •Flexible employer
• •Work from the comfort of your home
• •If you’re local to the home office you may come into the office as you like, or when directed by your supervisor.