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Hc360

Member Services Coordinator

Davenport, Iowa, United States

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
10 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Member Service Coordinator

Location: Davenport, IA (hybrid).

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Schedule:

The standard work week for this position will be Monday through Friday, 8-5pm.

Full-Time Benefits - Most benefits start day 1

Medical, Dental, Vision Insurance

Flex Spending or HSA

401(k) with company match

Profit-Sharing/Defined Contribution (1-year waiting period)

PTO/Paid Holidays

Company-paid ST and LT Disability

Maternity Leave/Parental Leave

Subsidized Parking

Company-paid Term Life/Accidental Death Insurance

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Original posting on Hc360's site ↗

Listed on hirly, a job board. hirly is not the employer: Hc360 is hiring for this role.

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