Membership Representative

Description

The Membership Service Representative’s primarily is responsible for the processing of all membership and program sales at the front desk, assist customers in a friendly and positive manner, and answer incoming telephone calls and respond appropriately. This position requires knowledge of general office procedures, a people-oriented disposition, and a pleasant and courteous telephone manner.

Requirements

Applicants must be available and willing to open at 5am.

Essential Functions:

• •Be aware and attentive to each member at the front desk. Be courteous, patient and cooperative at all times
• •Answer telephone in a friendly and positive manner and direct inquiries to appropriate people
• •Responsible for maintaining security at front desk. Confirm all persons entering YMCA are members or participants
• •Accountable for accurate processing of memberships and program registrations through MemberST
• •Be prompt to work
• •Dress in a professional manner. Collared shirts or appropriate top, no t-shirts, no ripped clothing. Wear staff shirt
• •Find own substitute when unable to work scheduled shift and notify Supervisor of any changes
• •Count cash drawer at open and close of shift and perform shift close out at end of shift. Opening shift is responsible for settling swipe machine and running batch report
• •Responsible for keeping a clean and tidy work area
• •Stock brochures, membership applications, and schedules as needed.
• •Provide tours for prospective members
• •Keep current with program brochure information throughout the year
• •Accept other responsibilities as assigned

Qualifications:

• •High School Diploma or GED preferred
• •CPR and First Aid certification
• •Strong computer skills
• •Costumer service experience and friendly attitude
• •CPR/First Aid certification required within first 90 days.

Physical Demands:

Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.