Membership Services Associate

Description

POSITION SUMMARY:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

ESSENTIAL FUNCTIONS:

Greet and serve members and guests

• •Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
• •Give membership and program information to walk in and phone customers.
• •High knowledge of program information at all times.
• •Conduct facility tours as needed

Answer telephones in a prompt courteous manner

• •Understand and able to use phone system.
• •Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

• •Member sign up and program registration all done correctly and in a speedy manner.
• •Enter receipt information correctly for membership and programs.
• •Be accountable for all money collected during your shift.
• •Prepare end of shift deposits and reports

Serve as Check-Point when needed

Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other

• •Serve as liaison between members and program supervisors
• •Handle and solve member complaints
• •Make Coffee, Keep Member Lounge area tidy
• •Open and Close facility as appropriate for assigned shift
• •Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• •Additional duties as assigned by supervisor

Requirements

QUALIFICATIONS:

• •Excellent verbal and communication skills
• •Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
• •One to two years prior customer service experience
• •Professional appearance and behavior
• •Able to prioritize and meet deadlines
• •Able to maintain confidentiality
• •Positive attitude
• •Must be a self starter, with high energy and a positive attitude
• •Adhere to drug/alcohol/smoke free workplace policy
• •Employment is contingent upon completing required Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Details: https://info.flclearinghouse.com

CERTIFICATIONS AND TRAINING REQUIREMENTS:

• •CPR and First Aid Certifications required
• •Completion of YMCA of the USA Child Abuse and Neglect class
• •Completion of the YMCA’s Blood Borne Pathogens training
• •Staff Safety Requirements/Cleaning Protocols
• •Additional training classes as recommended by Supervisor