David Lloyd Clubs

Membership Support Advisor - Germany

Club Support Germany

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hirly's read of this role

Seniority: Mid level
Country: DE
Work mode: On-site / unstated
First seen by hirly: 4 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Germany to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Germany David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

*This role is located at our Germany membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

Free Club Membership for you and your family!
50% Discount on food and drinks.
Discounts on Swimming, Tennis Lessons, and Personal Training.
Opportunities for Career Advancement through internal training and development.
Wagestream App: Get paid on demand!
Access to our Benefits Suite.

About you:

Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable.
Exceptional customer service skills.
A drive to hit targets.
Resilient with the ability to thrive in a fast-paced environment.
Excellent communication and organisation skills.
You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

Club Support Germany

Original posting on David Lloyd Clubs's site ↗

Listed on hirly, a job board. hirly is not the employer: David Lloyd Clubs is hiring for this role.