Message Center Operator

Summary:

Under the direction of the Lead Computer Operator and or Computer Operations Manager, organize input data and process assigned jobs according to pre-determined schedules. Review, verify, process and run to completion all pre-determined scheduled jobs.

Performs System Implementation via approved change control processes. Ensure all related documentation and flow charts are accurate and correct. Perform problem notifications for job failures to the on-call support personnel and / or other support teams as needed.

The above description covers the essential functions of the position. The incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.

Job Responsibilities:

1) Organize and process input data in an orderly and logical sequence, enabling efficient running of multiple jobs and maximum utilization of our computer systems. In the absence of the Lead Computer Operator, perform System Implementation via System change Control form.

2) Observe ongoing operations processes, analyze computer performance and identify systems or equipment malfunctions and take appropriate action by contacting the needed support.

3) Responsible for making required log entries in system control books during job execution, constantly comparing the recorded data with prior entries for proper record and dollar continuity and making decisions to continue processing or not, based on interpretation of the control data

4) Initiate corrective action required within scope of position's responsibilities for any failed devices, systems and applications.

5) Log operating time, down time, and other applicable data concerning computer and related equipment during planned and unplanned downtimes. Perform notifications via group paging, Snapp Comm and Everbridge. Initiate conference bridge line if needed for support teams.

6) Perform routine preventive maintenance on computer, printers and other related devices, referring unusual hardware problems to manager.

7) Maintain up-to-date knowledge of computer operating procedures and standards.

8) Monitor the health of BH applications via Panther, Solarwinds and Eheatlh to insure the highest levels of availability while performance remains adequate at all times. Monitor and take the appropriate action required for any HVAC and UPS related issues at both data centers and critical data rooms located at BMC, BFMC and BMLH . Perform notifications to IT support and outside contractors as needed and updates trouble tickets appropriately.

9) Provide back up coverage for Lead Operator tape librarian and job scheduler duties in his/her absence.

10) Assist Lead Computer Operator training for all new Operators. Provide input on hiring, performance evaluations.

11) After normal business hours, ie: 7:30am to 5:00pm and weekends take over the Help Desk function for assisting IT and Field Service teams with client issues and perform required notifications via, group paging, Snapp Comm and Everbridge.

12) CNOR remains up to date at all times.

Required Work Experience:

1) Minimum 3 years of experience in a multi platform/vendor fast paced environment

2) Knowledge of IBM Mainframe Z114, ZOS, TSO, JES2 and CICS, Computer Associates products, TLMS, Dispatch and Scheduler

3) VISIO, Windows, Microsoft Office products and conceptual understanding and ability to identify networking components (ie switches, routers ,etc)

Preferred Work Experience:

1) None Listed

Skills and Competencies:

1) Ability to make informed decisions with at times limited information

2) Ability to read and understand Computer Operations processing schedules and make needed adjustments

3) Ability to quickly learn new technologies used in conjuction with performing daily job duties

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$21.95 - $25.22 - $29.82

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.