MGF OTM Sr Process expert

• Job Description Jl2 Process Expert
• 1) Should have OTMS execution experience in processing tasks (2-4 years)
• 2) Should be work as an individual contributor and deliver on KPI’s and daily tasks
• 3) Should be able to troubleshoot issues with the identification of process issues. Solution oriented
• 4) Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage.
• 5) Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC
• 6) Ensuring data quality input for Customer, Vendor master data & Standard material codes
• 7) Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
• 8) Troubleshoot, investigate & escalate testing & process challenges to the correct desks
• 9) Share feedback to strengthen User & system experience, process experience, and customer experience outcomes
• 10) Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.

Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).

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