MGR III, Supply Chain, Ops Tech Solutions, Supply Chain

This role oversees critical supplier portfolios, manages hardware testing, deployment, and new device launches across Amazon Fulfillment IT, while leading a team of supply chain professionals. The manager will:

- Build and develop a high-performing team through coaching, mentoring, and career development, ensuring alignment with Amazon's leadership principles and organizational goals.

- Lead supplier relationship management, including performance monitoring, capability development, capacity planning, and risk mitigation.

- Develop product roadmaps and lifecycle plans in collaboration with IT hardware engineering, technical operations, and product management teams.

- Create efficient forecasting and capacity planning mechanisms for new and existing products.

- Drive team accountability for maintaining supplier scorecards, conducting quarterly business reviews, and addressing supply issues.

- Oversee manufacturer and supplier reviews to ensure costs align with business objectives and meet cost avoidance goals.

- Guide team in defining and delivering global solutions that improve supply chain speed and scalability.

The role will be based in London with 20% of time traveling mainly around Europe.

• Key job responsibilities
• - Establish and develop the new Supplier Performance Management team.
• - Create strategies to effectively execute the responsibilities of the team, including management of product quality, supply risk, delivery performance, supplier data management, and supplier compliance.
• - Develop tools and mechanism to collect, measure, and report out on supplier metrics.
• - Further develop the current supplier scorecard mechanism to provide objective feedback to critical suppliers on strengths and improvement opportunities.
• - Engage with other leaders to improve Supply Chain processes related to supplier performance issues.
• - Engage with Suppliers in a hands-on approach to support every day, operational requirements related to delivery performance, quality issues, and compliance gaps.
• - Manage day to day escalations and prioritization of at-risk product orders.
• - Keep abreast of changing business requirements and market conditions that could impact supplier performance.
• - Perform spend analysis based on a variety of relevant information, prepare financial models, identify opportunities, and present business case and recommendations to internal business partners.
• - Support the strategic goals of the business partners; act as a ‘consultant’ to help achieve those objectives. Be recognized by business partners for supporting their strategy and driving value.

Basic qualifications

• - Experience in program or project management
• - Experience in supply chain
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• - Bachelor's degree

Preferred qualifications

• - Experience leading process improvements
• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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