Mgr-Nursing Unit

Mgr-Nursing Unit

• 1150 2 East- Critical Care About Reid
• We take pride in walking with patients and families during some of life’s most
• consequential journeys. In the communities we serve, we responsibly invest in
• equitable, compassionate care through service, patient advocacy, and education. Our
• values of Excellence, Empathy, Integrity and Accountability are essential to exceed our
• customer’s expectations. At Reid, we look for individuals who believe in our core values
• and demonstrate a genuine desire to make a positive impact to those we serve. We
• need individuals who align with our mission, vision, values and key service behaviors.
• We are responsible to work together as one team toward a common goal of providing
• outstanding customer care and service to our communities.
• About the Position
• The Unit Manager is responsible for overseeing all administrative, technical, and clinical
• functions within their unit on a 24/7 basis, ensuring seamless and effective care
• delivery. This leadership role focuses on enhancing patient and team satisfaction
• through strategic management, program development, and adherence to high
• standards of care. The Unit Manager designs and implements educational programs,
• establishes policies and goals, engages in proactive problem-solving, and provides
• comprehensive fiscal oversight. The patient population served within the unit varies
• based on its specialty and may include individuals with acute and chronic medical
• conditions, post-surgical recovery needs, and complex comorbidities requiring
• multidisciplinary care. Patients may range in age, acuity, and complexity, necessitating
• a patient-centered approach to ensure optimal outcomes and high-quality care tailored
• to their specific needs. This role requires a mature, adaptable leader capable of
• navigating the complexities of a rapidly evolving healthcare environment.
• Supervisory Responsibilities
• Critical Care Unit, Central Monitoring, and Dialysis
• Fundamental Expectations for Success
• •Routinely demonstrates a strong commitment to Reid’s behavioral standards by
• serving as a role model to others.
• •Consistently demonstrates the behavior standards identified in Reid’s Mission,
• Vision and Values at all times.
• •Practices the Key Service Behaviors to support an outstanding customer and
• employee experience.
• •Adheres to Reid’s confidentiality policies related to patients, family and visitors, staff,
• physicians, and customers.
• Position Description for Manager-Nursing Unit, Critical Care
• Unit Reference # JD-CCU-02 Page 2 of 5
• Printed copies are for reference only. Please refer to the electronic copy for the latest version.
• •Takes pride and care in personal appearance and reports to work in attire that
• projects professionalism and respect.
• •Completes all required hospital education and employee health requirements on
• time.
• •Follows Reid’s confidentiality policies related to customers, family and visitors, and
• employees.
• •Perform work in a safe manner and follow all Reid safety requirements.
• Essential Duties and Responsibilities
• •Delegates or oversees patient assignments based on care needs, considering
• patient acuity, age, cultural practices, emotional needs, physical or cognitive
• limitations, language barriers, and assessment complexity to ensure optimal care
• alignment.
• •Ensures patient care assignments align with patient acuity and staff competencies,
• guiding charge nurses in assignment decisions for effective care delivery.
• •Monitors and evaluates the quality and quantity of nursing care, identifying areas for
• improvement.
• •Demonstrates a thorough understanding of nursing and hospital policies,
• procedures, and standards.
• •Responds to clinical situations with prompt evaluation and support.
• •Identifies and communicates key factors impacting care quality, patient satisfaction,
• and organizational mission.
• •Establishes and maintains effective working relationships and communication within
• the team.
• •Develops and implements staff retention strategies to foster a stable workforce.
• •Manages the hiring process, selecting candidates committed to the organization’s
• culture and service standards.
• •In partnership with the NERD Department, oversees orientation, ongoing education,
• and staff evaluations to support professional growth.
• •Cultivates a culture of accountability and personal responsibility, ensuring staff are
• held to high standards.
• •Regularly assesses staff competency, providing feedback and support for
• performance improvement.
• •Initiates corrective actions as necessary, including terminations when required.
• •Adapts work hours to meet the demands of the position.
• •Collaborates with the Director to determine staffing needs and create a staffing plan
• responsive to patient acuity and care hours.
• •Works with the Director to prepare the annual operating and capital budgets,
• maintaining fiscal responsibility.
• •Coordinates with other disciplines to meet discharge needs.
• •Leads departmental and hospital quality initiatives, analyzing data and using it to
• drive performance improvement across patient care, safety, and staff development.
• Position Description for Manager-Nursing Unit, Critical Care
• Unit Reference # JD-CCU-02 Page 3 of 5
• Printed copies are for reference only. Please refer to the electronic copy for the latest version.
• •Submits timely reports, projects, and appraisals to meet organizational deadlines.
• •Innovates by proposing, developing, and implementing new services and programs
• to advance patient care.
• •Participates in Nursing and Hospital Committees, contributing to the field’s
• advancement.
• •Acts as a knowledgeable resource on the legal and ethical aspects of nursing.
• •Engages with and addresses Employee Opinion Survey feedback, sharing results
• and creating plans for improvement.
• •Supports Lean strategies to achieve strategic goals in day-to-day operations.
• •Cultivates a compassionate care environment, inspiring staff in patient care
• excellence.
• •Demonstrates a commitment to patient care quality and satisfaction, endorsing
• Relationship-Based Care (RBC) as a foundational model for patient-centered
• services.
• •Promotes teamwork as essential for enhancing patient care and satisfaction.
• •Ensures a well-informed patient and family experience.
• •Recognizes the importance of a positive patient experience and integrates patient
• and family feedback into service improvement efforts.
• •Embodies the organization’s philosophy and mission.
• •Demonstrates adherence to Reid’s Corporate Compliance Policy through knowledge
• and behavior.
• •Recognizes the value of community involvement and participates in volunteer
• opportunities that enhance the social, educational, spiritual, physical, and
• psychological well-being of the region.
• •Ensuring Employee Rounds and Performance Appraisals are completed on time.
• •Investigating and following up on MIDAS events within 7 days.
• •Participates in appropriate external professional nursing organizations and
• community activities.
• •Ensures compliance with DNV regulations.
• This list of duties and responsibilities is not intended to be all-inclusive and can be
• expanded to include other duties or responsibilities that management deems necessary.
• Education and Experience
• •Graduation from an accredited nursing program.
• •Bachelor’s degree required, with master’s degree preferred.
• •Certification in appropriate field encouraged.
• •Demonstrated leadership and social emotional intelligence skills required.
• •5 years nursing experience with two being in a charge nurse or supervisory role
• preferred.
• Licensure and Certification
• Position Description for Manager-Nursing Unit, Critical Care
• Unit Reference # JD-CCU-02 Page 4 of 5
• Printed copies are for reference only. Please refer to the electronic copy for the latest version.
• •Licensure in the State of Indiana as a Registered Nurse (RN)
• •BLS
• •ACLS.
• Other Knowledge, Skills and Abilities:
• •Possesses in-depth knowledge of the nursing process and practice, with a strong
• emphasis on safety and inf