Microsoft -CRM Functional -Senior

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Key Responsibilities:

• •Lead the functional design and implementation of D365 CRM solutions, ensuring alignment with business requirements and best practices.
• •Collaborate with clients to gather, analyze, and document business requirements, translating them into functional specifications for D365 CRM.
• •Conduct workshops and interviews with stakeholders to understand their needs and pain points, facilitating discussions to prioritize requirements.
• •Design and configure D365 CRM modules, including Sales, Customer Service, Marketing, and Field Service, to optimize business processes.
• •Develop and maintain functional documentation, including business process flows, user stories, and acceptance criteria.
• •Provide training and support to end-users, ensuring successful adoption of D365 CRM solutions.
• •Collaborate with technical teams to ensure that functional requirements are accurately translated into technical specifications.
• •Stay current with the latest D365 CRM features and updates, providing insights and recommendations for continuous improvement.
• •Participate in project planning and management activities, ensuring timely delivery of project milestones and objectives.

Qualifications:

• •Bachelor’s degree in Business Administration, Information Technology, or a related field.
• •Minimum of 5 years of experience in Microsoft Dynamics 365 CRM functional consulting.
• •Strong understanding of CRM concepts, data modeling, and business processes across various industries.

Proficiency in D365 CRM modules, including:

• •Sales: Lead and opportunity management, sales forecasting, and pipeline management.
• •Customer Service: Case management, service level agreements (SLAs), and knowledge management.
• •Marketing: Campaign management, lead scoring, and customer segmentation.
• •Field Service: Work order management, resource scheduling, and inventory management.

Excellent business analysis skills, including requirements gathering, process mapping, and stakeholder management.Strong problem-solving skills and the ability to work independently and as part of a team.Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.

Preferred Skills:

• •Microsoft Dynamics 365 certifications (e.g., MB-200, MB-210, MB-220).
• •Experience with Power Platform (Power Apps, Power BI, Power Automate).
• •Familiarity with Agile methodologies and project management practices.
• •Understanding of security and compliance requirements in CRM implementations.

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