Microsoft Windows Desktop Management Support

Shift Timings: Night Shift 5:30 PM to 3:30 AM

• Job Description
• Job Title: Microsoft Windows Desktop Management.

As MS Windows Desktop Support Engineer, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.

• Roles & Responsibilities:
• - Manage Incident, Issues and Outage management, Investigation, and restoration.
• - Collaborate with cross-functional teams to ensure timely resolution of issues.
• - Ensure compliance with IT policies, procedures, and standards are followed.
• - Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.
• - Coordinate with external vendors and service providers for hardware/software maintenance, and support as needed.
• - Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.

• Professional & Technical Skills:
• - Excellent communication and Collaboration skills.
• - Must Have Skills: Knowledge in Microsoft Windows & Cloud Management.
• - Strong knowledge of hardware, software, and networking concepts.
• - Good To Have Skills: Knowledge Microsoft 365 and Network Infrastructures.
• - Good to have Certifications such as Microsoft Certified Professional (MCP) or Cloud are a plus.
• - Strong problem-solving skills and a customer-centric approach to IT support.
• - Knowledge in troubleshooting technical issues and providing timely solutions.

• Qualifications:
• - The ideal candidate will possess a strong educational background in computer science or a related field.
• - Work from Office & in multiple Shifts