Mid-Level Solutions Analyst

Mid-Level Solutions Analyst

Overview

Black Canyon Consulting (BCC) is searching for a Mid-Level Solutions Analyst to support business process assessment, workflow modernization, and operational improvement initiatives. The Mid-Level Solutions Analyst will work with stakeholders and technical teams to document existing processes, identify opportunities for improvement, and develop modernized workflows that improve efficiency, consistency, and clarity.

Job Description

The Mid-Level Solutions Analyst will independently perform structured reviews of business processes, document current-state workflows, identify bottlenecks and redundant activities, and contribute to the development of improved future-state processes.

This position will participate in stakeholder discovery activities, evaluate opportunities for digital tools and automation, develop process documentation and training materials, and support pilot testing and refinement of proposed solutions.

Required Skills

5+ years of relevant professional experience

Experience conducting business process analysis or process improvement activities

Experience documenting current-state (“as-is”) workflows

Experience contributing to future-state (“to-be”) workflow design

Experience participating in stakeholder interviews, discovery sessions, or workshops

Experience creating process maps and documenting process handoffs

Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies

Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation

Ability to identify opportunities for automation or digital process improvement

Experience supporting pilot testing or implementation activities

Strong analytical, documentation, communication, and organizational skills

Ability to work independently while collaborating with cross-functional teams

Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements

Desired Skills

Experience supporting federal government or regulated environments

Experience with business process improvement or workflow modernization initiatives

Experience developing user-facing training materials or job aids

Experience evaluating operational performance metrics

Experience supporting workflow automation or digital transformation initiatives

Experience gathering and analyzing stakeholder feedback

Experience supporting change management or solution adoption activities

Job Responsibilities

Conduct structured reviews of current business processes and workflows

Participate in stakeholder discovery sessions and process review meetings

Develop and maintain current-state (“as-is”) process documentation

Map activities, decision points, dependencies, and key handoffs

Identify delays, bottlenecks, redundant steps, and administrative burden

Contribute to development of future-state (“to-be”) workflows

Identify opportunities to simplify activities and improve process consistency

Help clarify roles, responsibilities, and process ownership

Evaluate opportunities for digital tools, automation, or integrated approval mechanisms

Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials

Support pilot testing of redesigned processes

Gather and analyze process performance data

Measure indicators such as cycle times, error rates, or other operational metrics

Coordinate workflow refinements based on testing results and stakeholder feedback

Support implementation and adoption of approved process improvements

Ensure work complies with applicable policies, internal controls, and federal requirements

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!