Military and Veterans Benefits Specialist

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Services 206

Pay Range: $22.64 - $32.83

Job Description

The Military and Veterans Benefits Specialist is responsible for administering and coordinating military-related benefit programs. They complete attendance certifications and invoices monthly and coordinate with various military entities to research and resolve student questions and problems. They maintain related records and files and ensure payments are processed and sent to students or to the University. The Benefits Specialist will also perform miscellaneous functions necessary for the processing of benefits and assist other Military Support Department staff as required.

Responsibilities

Primary Responsibilities

Assumes responsibility for the effective administration and coordination of military-related benefit programs.

Prepares and distributes information to students about various military benefit programs.

Prepares and submits certifications of attendance for new and continuing students.

Checks eligibility status of student and updates records to reflect correct current entitlement.

Acts as a liaison between the Department of Veterans Affairs and other military entities and the student; researches and resolves problems with claims, billings, non-payment, etc.

Maintains and organizes files for students with required forms and documentation.

Maintains virtual file of records and communication with student.

Ensures that benefit programs are administered effectively, efficiently, and in accordance with the University’s policies as well as legal regulations.

Maintains confidentiality.

Establishes and maintains effective communication, coordination and working relations with students, mentors and other university personnel.

Communicates benefit information and related requirements necessary for continued receipt of those benefits to students via phone and email.

Answers student questions regarding military benefits; answers questions from other personnel about students’ benefits within the parameters of confidentiality.

Attends and participates in departmental meetings as required to ensure information given to students and University personnel about military benefits is accurate and up to date.

Establishes and maintains professional relations with military contacts, Utah State Approving Agency and other business professionals.

Obtains and conveys information as required for compliance.

Ensures problems are effectively resolved.

Ensures payments and paperwork are processed timely and accurately.

Promotes a positive image of the University and upholds its reputation.

Attends yearly workshops offered by the VA and SAA to receive information affecting benefit administration.

Assumes responsibility for related duties as required or assigned.

Ensures work area is clean, secure and well-maintained.

Completes additional projects as assigned.

Attends and participates in University meetings as required.

Performs other job-related duties as assigned.

• This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.
• Qualifications

Knowledge, Skills, and Abilities

Well organized

Attentive to detail

Strong public relations and communications skills

Ability to assist and support others

Education

High School diploma or equivalent.

Experience

2 years of experience in financial aid or similar customer service field/environment

• Experience in lieu of education
• Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Knowledge and/or experience working with VA benefit programs.

Experience with Banner or other information management system.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.