Military Service Coordinator (MSC)

Summary

The Military Service Coordinator (MSC) serves on the Military & Outreach Team at the Veterans Service Center (VSC). MSCs operate out of designated out-based locations and the VA Regional Office (VARO). The mission of Military & Outreach is to provide benefits dissemination briefings and claims intake to transitioning active-duty, reservists, and Guard members, as well as to Veterans throughout the community through outreach programs and events.

Duties

MSCs are involved in multiple pre-discharge benefit programs such as VOW TAP-GPS, Benefits Delivery at Discharge (BDD), and Integrated Disability Evaluation System (IDES) claims. Specific duties include: Performs liaison activities with the Military command structures to properly schedule and conduct briefings. Conducts comprehensive briefings to large groups of service members utilizing a wide range of briefing techniques and communication skills, including motivational counseling on the full range of benefits available to Veterans. Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, and inputs data necessary to properly develop claims, to include the ordering and scheduling of VA examinations. Provides additional assistance to service members with all types of VA claims. Conducts thorough Service Treatment Record reviews to ensure appropriate disabilities are included on VA Claim forms. Serves as intake specialist, ensuring compensation and pension claims are received, established, exams ordered, developed, and properly routed to the designated Rating Activity Site (RAS), Designated Rating Activity Site (ORAS), or Regional Offices for immediate processing. Conducts group and individual counseling sessions as necessary, advising service members of available VA and ancillary benefit programs. Represents VARO at functions in the community and is expected to maintain excellent rapport with peers, VARO staff, service organization staff, and the Veteran community. Recognizes the importance of teamwork and is sensitive to the contributions of others. Communicates, shares ideas, and demonstrates respect for differing viewpoints. Consistently and conscientiously exercises sound, equitable judgment in applying stated laws, regulations, policies and procedures to ensure accurate information is disseminated. Must demonstrate the ability to work independently, adjust to changing work schedules or pressures, handle differences of opinion in a businesslike fashion, and follow instructions conscientiously. Maintains professional, positive and helpful relationships with customers by exercising tact, diplomacy ·and cooperation with all Veterans Benefits Administration partners. Correspondence/briefing materials prepared: Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information. Composes general information correspondence that provides explanations of facts or actions taken on materials usually related to common requests or questions. Composes statements or develops factual information that supplements letters and determines the extent and tone of replies independently, including elements such as factual accuracy, tone, style, and format, as well as the extent to which certain information may be furnished. Prepares briefing slides and content for specific topic briefings for military, civic, or community events. Work Schedule: Full-time; Monday - Friday; 7:00 AM-3:30 PM Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Military Service Coordinator (MSC); PD39669A Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required Bargaining Unit Position: No

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/04/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee, you must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position, you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. Submit an SF-50 showing your time-in-grade eligibility with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you have one year of time-in-grade, as required by the announcement. In this case, you must provide an additional SF-50 that clearly demonstrates one year of time-in-grade. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: To qualify for the GS-11 grade level, you must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized experience is defined as interpretation or application of laws, regulations, or procedures to analyze evidence to make determinations and research routine issues to resolve discrepancies. Examples of experience include, but are not limited to: Positions involved in assisting Veterans with claims applications Technical assignments related to claims or benefits processing or eligibility determinations. Counseling customers and/or Veterans, their dependents and their beneficiaries regarding their benefits; Serving as a liaison between government personnel (inside and outside the organization), representatives of business and industry, trade and professional associations, the media, or the public; Analyzing submitted claims and initiating action to obtain all required evidence to support the claim; Conducting comprehensive discharge briefings to large groups. Quality assurance or auditor functions Claims processing for: A state or federal agency, Insurance company, Worker's Compensation, Disability Retirement, or Pension Program. Human Resources positions which involved determining employment qualifications, job classification, or determining eligibility for benefits. Education Substitution: Applicants may substitute education for the required experience. To qualify based on education, you must have a Ph.D. OR 3 years of progressively higher-level graduate education leading to a Ph.D. degree or equivalent doctoral degree. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work builds critical competencies, knowledge, and skills and can provide valuable training and experience that translate directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume, you must specify the average hours worked per week. Physical Requirements: This role requires a high level of physical energy, as the incumbent will meet with many people in many different locations during the workday. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-o