MISSION MAZDA INTERNAL SERVICE ADVISOR

Description

SUMMARY

Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary

ESSENTIAL DUTIES

• •Prepare repair orders and estimates for internal Bert Ogden vehicles for service work.
• •Utilizes Vehicle Reconditioning Software Rapid Recon and keeps updated with proper entries.
• •Maintain “Time to Line” (TTL) under 5 days as reported in Rapid Recon.
• •Follow the used car process from start to finish as established.
• •Report discrepancies and delays on vehicles immediately.
• •Provide daily status reports on all vehicles in process.
• •Maintain individual RO’s below 30 and ensure all receivables are collectable.
• •Verifies warranty and recall status of vehicles.
• •Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• •Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• •Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• •Maintains automotive records by recording problems and corrective actions planned.
• •Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• •Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• •Follows complete Bert Ogden Service process with every service transaction.
• •Performs cashiering duties, to include processing credit card payments, taking cash and giving change as necessary.
• •Perform any additional request from service management.

Requirements

EDUCATION and/or EXPERIENCE

• •High school diploma, GED, or equivalent.
• •Related experience preferred.

PHYSICAL REQUIREMENTS

• •Must be able to lift up to 20 pounds at times.
• •Prolonged periods of walking and sitting.
• •Occasional lifting, standing, crawling, reaching, use of stairs.

OTHER REQUIREMENTS

• •Valid Texas Driver's License
• •Pass Background Check
• •Pass Drug Test
• •Must be 21 Years-Old or older

EMPLOYMENT BENEFITS INCLUDE:

• •Paid Vacation and Holidays
• •401(K)
• •Vision Insurance
• •Dental Insurance
• •Medical Insurance