MOBILE CRISIS PEER ADVOCATE

Description

Position Data:

Grade: 2 Status: Non-Exempt

Reports to: Intensive Services Coordinator

Basic Function or Position Summary:

Provide peer-to-peer support and follow-up services to Chautauqua County Residents accessing Mobile Crisis Services from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. May provide follow-up peer support during daytime weekday hours, as needed. Salary $16.32/hourly

Security Clearance: Level 1 V,A,C,R

Requirements

Position Responsibilities and Specific Duties:

Assist in the stabilization of Chautauqua County residents experiencing acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

Provide individual support, clinically driven self-disclosure, and modeling to assist in crisis stabilization and increased self-sufficiency.

Provide follow-up to assist customers in accessing and navigating needed services, self-help centers, groups, and other social, church, and recreational clubs.

Maintain on-call availability by work issued cell phone during scheduled shifts.

Data reporting and analysis as a function of service quality improvement.

Maintain confidentiality and adhere to the code of ethics.

Promote the Agency mission.

Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

Assist in delivering marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Intensive Services Coordinator.

Promote positive internal and external relationships.

Other duties as assigned by supervisor.

Key Working Relationships:

A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, Other COI staff

B. External: All emergency service providers such as police departments, Hospital emergency departments, Hotline services, Other mental health providers, Community resources, Human service professionals.

Supervisory Scope: This job has no supervisory responsibilities.

Organizational Responsibilities:

Adhere to all policies, procedures, and protocols.

Gathers appropriate documentation and tracks outcomes.

Maintain customer files inputted into CAPTAIN as assigned.

Complete required progress reports on time.

Participates in organizational committee structures as appropriate.

Participates in organizational and divisional management systems.

Knowledge, Skills Required:

Personal familiarity with the Mental Health Service Network (Required)

Completion of approved peer advocacy training offered through the Academy of Peer Services preferred.

High School Diploma or GED; College degree in Human services field preferred.

Has knowledge and skills necessary to modify interventions and care according to the customer’s age.

Possess a working knowledge of community services and agencies

Excellent oral; written communications skills

Ability to work as part of a team required.

Must be able to demonstrate initiative, resourcefulness and use sound judgment.

Bilingual (Spanish) preferred.

Special Requirements, if any:

Must be able to always provide consistent even tempered customer service

Must be able to work evenings, nights, weekends and holidays.

Valid Driver’s License and reliable transportation

Ability to lift up to 50 pounds with or without reasonable accommodation.

Completes all OMH requirements.

Must have internet access at home in order to utilize programs essential to the position

Works compassionately with a diverse population

Experience navigating community programs