Mobilisation Senior Lead

Medellín, Colombia | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Loyalty & CRM

Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience, then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. Based within our Loyalty & CRM team, we help retailers build stronger customer relationships through personalised experiences, data-driven loyalty strategies and innovative engagement platforms.

About the Role

We're looking for a talented Mobilisation Senior Lead who expects more from their career. This is an opportunity to play a critical role in deploying one of dunnhumby's leading Loyalty and Personalisation platforms across global retail clients.

Working within the Loyalty & CRM organisation, you'll partner with Product, Engineering, client stakeholders and external partners to ensure successful platform implementation, adoption and ongoing optimisation. You'll bring together business priorities, technical requirements and delivery timelines to create a seamless client experience while driving executional excellence throughout the mobilisation process.

What You'll Be Doing

You'll lead complex client deployments from mobilisation through to successful launch, acting as a trusted partner for both internal teams and external stakeholders.

Build strong relationships with client, partner and internal teams to understand priorities, constraints and implementation requirements.

Lead the successful deployment of the Loyalty and Personalisation platform, working closely with Product Managers, Engineering teams and client stakeholders.

Configure and support platform set-up, campaigns and client-specific requirements aligned to documented business needs.

Develop implementation documentation, training materials and enablement programmes for both clients and internal teams.

Drive continuous improvement by identifying process enhancements, sharing best practice and supporting operational excellence across the product organisation.

What We're Looking For

You'll be someone who enjoys combining technology, customer engagement and programme delivery to create successful outcomes for clients.

Experience delivering technology platform implementations, product deployments or large-scale business change initiatives.

Strong stakeholder management skills across technical, commercial and client-facing environments.

Confidence navigating complex delivery programmes while balancing priorities, risks and timelines.

Ability to translate business requirements into practical solutions and platform configurations.

Excellent communication skills with the ability to influence and collaborate across diverse teams and cultures.

Excellent spoken and written English is essential, as the role involves regular communication with clients and internal stakeholders.

You'll Thrive If You…

Enjoy working at the intersection of technology, loyalty and customer engagement.

Take ownership of challenges and proactively drive solutions.

Are curious about retail, customer behaviour and personalisation.

Build credibility quickly and establish trusted partnerships with stakeholders.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Colombia Benefits

Private medical insurance with company contribution and dependent coverage based on grade.

Life assurance, critical illness protection and long-term disability coverage through MetLife.

Employee Assistance Programme offering confidential wellbeing support and professional sessions.

Wellbeing resources available through the Wellness Hub.

Meal vouchers and a prima bonus equivalent to 100% of monthly salary.

Employee referral rewards and additional recognition programmes.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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