Modern Workplace Engineer

About the role

Full-time, Permanent

Join NZCR's Digital team and help keep our technology environment running smoothly across the wider organisation. Reporting to the Group Head of Digital Technology and working alongside our Digital Technical Lead, you'll provide hands-on support, administer key platforms, maintain infrastructure, and partner with external service providers to deliver a seamless technology experience for our teams.

Key responsibilities

Provide onsite and remote technical support to staff

Manage ticket queues and escalate issues to support vendors

Administer Microsoft 365, Windows Server and cloud platforms

Maintain networks, servers, backups and security updates

Troubleshoot hardware, software and connectivity issues

Support desktop, workstation and device deployments

Monitor system performance and maintain documentation

Assist with digital projects and technology improvements

Ensure compliance with security and regulatory requirements

Collaborate with internal and external technology partners

Skills & Experience

2+ years' experience in an IT support, systems administration, or field services role

Strong Microsoft 365 administration capability

Sound knowledge of Windows Server, Azure, Active Directory, DNS, and DHCP

Recent IT certifications and/or a tertiary qualification in Information Technology, Computer Science, or a related discipline

Strong troubleshooting, communication, and organisational skills

Experience working within a regulated environment such as healthcare, clinical research, or another compliance-driven industry would be advantageous

What we're looking for

A proactive, customer-focused approach to technical support

Ability to manage competing priorities and work effectively both independently and as part of a team

A commitment to maintaining secure, reliable, and well-documented technology environments

Availability to work onsite from our Christchurch office (this is not a remote position)

Benefits

Discretionary bonus opportunities

Generous employee referral bonuses

Retail discounts and exclusive deals

Trans-Tasman career opportunities

Wellbeing programme and connectedness initiatives

Generous leave entitlements from day one

About NZCR

For more than 35 years, NZCR has delivered complex early and later-phase clinical trials across New Zealand and Australia, partnering with global pharmaceutical, biotechnology and contract research organisations to help advance new medicines and treatments.

Today, through our NZCR, CMAX, Optimal and Fusion brands, we have built one of Australasia's most established clinical research networks. Our teams work across a diverse range of therapeutic areas, delivering high-quality clinical research while creating exceptional experiences for participants, sponsors, investigators and partners.

We are globally respected for advancing health outcomes and are united by a shared purpose: improving lives through clinical research. Our people enjoy working here because they are empowered to find better ways, supported to learn and grow, and given the opportunity to make a meaningful impact on the future of healthcare.

Our Values: We Do What's Right | We're In It Together | We Strive for Excellence | We Find Better Ways

For more information about NZCR visit www.nzcr.co.nz

When you apply for this role, you are consenting to us sharing your information with our sister company, Optimal, where additional opportunities for career growth and development may arise.