MS Engineer (L1) (Japanese and English Speaking - Bilingual)

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Job Advert

Key roles and responsibilities:

Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications.

Assist in the installation, configuration, and maintenance of end-user computing devices and software.

Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.

Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.

Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.

Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures.

Document and track all support requests and incidents in the NTT ticketing system.

Maintain up-to-date knowledge of NTT products, services, and IT infrastructure.

Recommend procedure modifications or improvements to streamline support processes.

Requirements:

Diploma, degree, or relevant qualification preferably IT/Computing OR

Equivalent work experience related to IT helpdesk/ customer service/ customer support

Open to consider fresh graduates and candidates without IT background

Languages requirement: bilingual Japanese & English (reading, writing & speaking)

Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)

Japanese native candidates: business English

Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours.

Excellent communication and interpersonal skills

Strong analytical and problem-solving abilities

Ability to work independently and as part of a team

Advantageous certifications/ experience

BJT (Business Japanese Proficiency Test)

Experience in helpdesk or Service Desk environment or customer service especially in Japanese

Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products

Familiarity with network and server monitoring tools and techniques

Relevant certifications (e.g., ITIL, CompTIA A+, Network+)

Workplace type:

• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today