MSU Field Technician - Chattanooga, TN

SUMMARY

As a vital part of the Technology Services Division and the MSU Department, this position will provide support to the Technology Services Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Must possess excellent communication skills to brief managers on installation progress, read blueprints, and follow instructions precisely.

The MSU Field Technician is responsible for ensuring that all work duties within the Technical Team are coordinated properly and carried out according to established standards.

Install, diagnose, troubleshoot, repair, and maintain mobile surveillance units, their wiring, and associated system components using basic hand tools (testers, toners, voltmeters, screwdrivers, pliers, etc.) and power tools (drills, cutters, grinders, etc.)

Conducts site tours of client sites according to client contracts, policy, and procedures.

Works closely with Management Staff to resolve immediate operational and/or safety concerns and participates in scheduling and operational programs as directed.

Provide a detailed report of replacement parts needed for repairs.

Determine material requirements and installation procedures to ensure the completion of projects.

Receive work assignments from supervisor, collect tools and materials, and transport materials and tools to work site.

Maintain a clean work and storage area.

Comply with and adhere to all applicable policies and procedures.

Help facilitate training for other employees where applicable.

Driver's license requirement and ability or competency in towing trailers as needed.

Perform other assigned duties.

Complete assigned work orders

Assist the Technology Services Division with product demonstration

Willing to travel for TSD contracts

SUPERVISORY RESPONSIBILITIES

None

COMPETENCY - To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.

Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans; Sets goals and objectives; Organizes or schedules other people and their tasks.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.

QUALIFICATIONS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma, GED or higher.

Experience with low-voltage troubleshooting.

Clean criminal and driving history, drug screening

PC Proficient

Able to climb ladders

Proficient with hand and power tools and a multimeter.

Able to lift 100 pounds.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

Software Knowledge (bonus): Milestone xProtect; Avigilon Control Center; Victron

CERTIFICATES, LICENSES, REGISTRATIONS

Current/valid state driver’s license

OTHER QUALIFICATIONS

Ability to pass a drug screen and criminal background check. Hours and Scheduling: Days and hours of work are Monday through Friday in an 8-hour shift. MUST be able to travel as needed. Additional overtime hours, weekend work, travel or schedule changes may be required based on demand. Must possess Alarm Tech Level 1 certification or be able to obtain within the first year of employment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties o