Nationwide Virtual Hiring Event-Field Property Claims Adjusters

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

• Nationwide Virtual Hiring Event – Field Property Claims Adjusters
• Thursday, September 10th from 11am-3pm ET

Nationwide is hiring for Field Property Claims Adjusters for certain territories across the country! Join us for a virtual hiring event to connect directly with hiring leaders and learn more about opportunities to join our team.

Once an application is submitted, a recruiter will reach out with next steps and event details.

We’re hiring for the following field based roles, including:

Field Property Claims Adjusters

National Catastrophe & Flex Team - Field Property Claims Adjusters

Field Roles are available in the following locations. Candidates MUST be located in, or able to relocate to, one of the areas below-relocation assistance may be available:

Austin, TX

Dallas, TX

Philadelphia, PA

San Joaquin or Stanislaus, CA

South Central PA

Waterloo/Cedar Falls, IA

Tidewater/Virginia Beach, VA

Rhode Island or Eastern Connecticut

National Catastrophe openings are available within 50 miles of major metro areas in the Northeast, West and Midwest regions of the United States.

All field roles are work from home positions with day travel to policy locations (3–4 days/week) using a company vehicle—gas, maintenance included with and personal use allowance. Claims inspections will include onsite and virtual inspections.

Qualifications:

3-5 years of insurance field/property claims handling or adjusting experience preferred

Proficiency in estimating software such as Xactimate or comparable platforms

Ability to write estimates and manage claims from start to finish

Background in construction, roofing, remodeling, or water mitigation

Strong customer service and written/verbal communication skills

Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect structures; work outside in all types of weather

Catastrophe Duty is a requirement of all Field and Desk Property Claims Adjuster roles. (Please note that catastrophe duty consists of 21 days (Sun – Sat) 12 hours per day.)

We offer a competitive benefits package including:

Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off and more.

Compensation varies by role and experience level.

(Internal Use Only) Compensation Grade: Roles can be filled at multiple levels, and compensation bands will vary based on the qualifications and role.

#LI-JR1

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.

Job Description

Key Responsibilities:

Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.

Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.

Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.

Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.

Maintains current knowledge of local industry repair procedures and local market pricing.

Submits severe incident reports, reinsurance reports and other information to claims management as needed.

Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.

Initiates and conducts follow-ups through proficient use of claims and other related business systems.

Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Claims Manager. Individual contributor role.

Typical Skills and Experiences:

Education: Undergraduate degree or equivalent experience.

License/Certification/Designation: State licensing where required. Successful completion of required applicable claims certification or training classes. Obtain Xactimate Level 1 certification within a year of start date. Obtain Xactimate Level 2 certification within two years of employment.

Experience: Three to five years of related property claims experience. Experience in a customer service environment, including flexible work schedules and extended work hours preferred.

Knowledge, Abilities and Skills: General knowledge of insurance theory and practices, and contracts and their application. Property estimating and automated claims systems. Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims. Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience. Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions. Ability to establish repair requirements and cost estimates for property losses. Ability to evaluate and successfully advise on property claims. Organizational skills to prioritize work. Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public . Ability to efficiently operate a personal computer and related claims and business software. Able to provide leadership to less experienced claims associates. Must be able to safely access and inspect rooftops using a ladder. Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office or field claims environment. May require ability to sit and operate phone and personal computer for extended periods of time. Able to make physical inspections of property loss sites; including climb ladders, balance at various heights and rooftops up to 8/12 pitch stoop, bend and/or crawl to inspect vehicles and structures; work outside in all types of weather. Must