Network Operations Center (NOC) Technician III

Description

LightGrid is Hiring a TRIP/NOC Technician to work at Scott Air Force Base, IL. Active SECRET Clearance is required.

Requirements

Primary Responsibilities:

• •Create and update tickets utilizing Remedy.
• •Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• •Incident Correlation and Fault Analysis:

• •Proactively analyze alarms
• •Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
• •Identifying the fault condition and its impacts
• •Isolating root causes
• •Coordinating correction of fault situations regardless of the fault in the infrastructure

• •Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
• •Incident Analysis (Fault Isolation):

• •Support the fault isolation process
• •Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
• •Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
• •Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

• •Support all customers to include providing global situational awareness support.
• •Fault Correction:

Correct/replace faulty network elements, coordinating with other service providers as necessary.

• •Verify that service has been restored upon resolution of all customer-initiated tickets
• •Network/Service Restoration:

• •Restore networks and service to full operation
• •Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
• •Identify failures that are attributable to a different causes and impacts
• •Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
• •Reroute routine circuits within 24 hours of notification
• •Documenting reroute in the configuration management database (CMDB).
• •Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

• •Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
• •Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined
• •Works directly with Shift lead and O&M leadership for guidance
• •Incident Escalation:

Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.

• •Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• •Demonstrated knowledge of training, standard operating procedures, and tools within O&M
• •Evaluates and provides feedback for training, standard operating procedures, and tools.
• •Assist in training Network controllers within O&M
• •Effectively communicates with the O&M team and the customer.
• •Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• •Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• Basic Qualifications:
• •Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• •Ability to work in a 24/7 operation.
• •Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• •Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• •General understanding of network topologies, both transport and IP.
• •Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Preferred Qualifications:

• •Tech control facility or cyber transport experience
• •Circuit actions and vendor experience
• •IP architecture experience
• •Telco NOC, inside or outside plant experience.
• •Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• •Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• •any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program"

• Required Education and Experience:
• •High school and 2-4 years of experience.