Network Provisioning Specialist

Description

** MUST possess an active Secret clearance to be considered **

In this role, you will serve as a customer service-oriented Network Provisioning Specialist (Hybrid Team) for DISN Consolidated Provisioning effort at the Columbus, Ohio location. This position will support the provisioning lifecycle throughout the order entry, order preparation, solution design, and circuit activation phases. The Network Provisioning Specialist will also participate in customer outreach support, Quality of Service (QoS) configuration, commercial leasing support and facilities engineering in support. The Network Provisioning Specialist will be accountable for maintaining the functionality and efficiency of the DISN network infrastructure, supporting operational requirements, and ensuring system and network availability for mission partners. Accountable for supporting operational requirements and ensuring system and network availability for mission partners.

Requirements

1. Provide direction in the planning, investigation, design, and implementation of physical and logical communications solutions having network-wide impact regarding technical network infrastructure and administrative support order entry using knowledge and understanding of the DISA programs and systems involving software-intensive system solutions, system development, and network engineering that align with the mission and DISA strategic plan. Ensure the network/transport layers of the common operating environment are compliant while leading efforts to ensure compliance with mission objectives and strategic DISA goals, including the analysis of multi-layered network transport layers

2. Influence team members, the customer, and vendors to define, analyze, and provide solutions for the customer's voice, data, and image communications requirements to include the software, hardware, and communications to support the total requirements and apply a broad range of knowledge of network engineering support, including planning, implementation, administration, and support of the network infrastructure and information requirements and initiate escalations for mission-critical issues exceeding established timelines, leveraging strategic oversight.

3. Prepare complex workprints and schematics to define and illustrate network structures and solutions Identify and recommend new design tools for use in communications projects and evaluate a variety of complex technology development, programmatic, and acquisition problems. Provide leadership in collecting, managing, and monitoring network infrastructure and information requirements in the development of enterprise-wide or large-scale networking infrastructure (CAN, MAN, WAN) for both classified and non-classified networks. Lead resolutions of Held in Abeyance (HIA) items and initiate escalations for mission-critical issues exceeding established timelines.

4. Evaluate projected customer network usage, provide, and implement media solutions, configuration, and optimization of network servers and related components to achieve optimal performance and the ability to support essential network administration functions across a matrixed team of technicians to include both government and contractor, set up and maintain multiple and diverse sets of equipment, and configurations/privilege sets

5. Ability to communicate effectively formally and informally, both verbally and in writing, across a matrixed team of diverse cross-functional technicians to include both government and contractor at all organizational levels to promptly prepare thorough order documentation, technical specifications, and fulfillment process.

6. Participate in and influence marketing proposals and studies by providing costing models, reports, and technical solutions for network-wide projects and plan, design, and implement network management systems to monitor, diagnose, control, and measure the performance of multiple communication networks

7. Identify product modifications and influence vendors to incorporate these changes into their products with the use of design and tracking tools to evaluate projected network usage and produce media, technical, and cost solutions for multiple networks.

8. Experience with the DISA process to identify, analyze, and recommend new network administrative systems for entire networks to ensure accurate network inventory and timely implementation

9. Apply technical expertise and exercise sound independent judgment in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract, including identifying improvements, anticipating customer requirements, and overseeing system upgrades and use recommended changes to network administration systems to ensure accurate network inventory and timely implementation.

10. Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates; training requirements, required certifications, and other duties/projects as assigned.

11. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time to support the needs of the mission.

Security Clearance Requirement

Must possess an active Secret security clearance at the time of hire and be eligible to obtain and maintain a Top Secret (TS) clearance with Sensitive Compartmented Information (SCI) access

Required Qualifications

Minimum of two (2) years of hands-on experience in network provisioning within the telecommunications field, including the provisioning, configuration, activation, and troubleshooting of telecommunications networks and services.

Competencies

1. Technical Expertise

2. Ethical Conduct

3. Problem Solving and Analytical Skills

4. Communication Expertise

5. Quality Compliance and Knowledge

6. Time Management and Ability to Prioritize

7. Expert Problem Solving/Results Oriented

Supervisory Responsibility

This position has no supervisory responsibility but may oversee or support the work of associates.

Work Environment

This job operates in a professional, secure office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, monitors, and fax machines. Government or ICS-owned equipment and materials will be maintained in a safe and secure location. While working in a remote office capacity, the position requires a safe and ergonomically sound work environment and holds ICS harmless for injury to others at the remote location.

Physical / Mental Demands

This is primarily a sedentary role; however, some mobility and filing are required. This would require the ability to move from one location to another, lift files, open filing cabinets, and bend or stand as necessary. Ability to type on a keyboard and use computer monitors for extended periods. This position requires the ability to read, analyze, and interpret data for long periods and make decisions in a high-pressure environment.

Position Type/Expected Hours of Work

Full-time position working at least 40 hours per week to meet the needs of the contract hours requirement. The employee must be available to work during DISA core business hours, 6:30 am to 6:30 pm Eastern Standard Time, and is expected to work at least 8 hours a day beginning and ending their workday within the DISA core business hours. After-hours or work in addition to 40 per week may be necessary.

Travel

Limited travel is expected for this position, less than 10% throughout the year.