New Member Specialist

At the forefront of health tech innovation, CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey-from pre-surgical optimization to acute, post-acute and chronic care. We are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes. With CopilotIQ's commitment to enhancing the lives of seniors with chronic conditions and Biofourmis' advanced data-driven insights and virtual care solutions, we're setting a new standard in accessible healthcare. If you're passionate about driving real change in healthcare, join the CopilotIQ+Biofourmis Team!

What is the New Member Specialist role?

We are seeking a highly motivated, tactical, and results-driven New Member Specialist to support enrollment into our chronic care programs. This role is responsible for engaging eligible members by phone, explaining program benefits clearly, addressing objections, and moving members into enrollment. The ideal candidate is comfortable with high daily call volume, follows word tracks closely, and knows how to create trust quickly while staying efficient and focused on outcomes.

This is a remote, non-exempt (hourly) work-from-home role operating Monday through Friday.

What you’ll be doing:

Make a high volume of outbound calls each day to eligible members for chronic care program enrollment

Consistently complete 150 calls per day

Achieve a target of 6 or more new enrolled members per day

Use approved word tracks and compliant outreach language to explain the program and guide members through next steps

Build trust quickly with members while keeping calls focused, efficient, and enrollment-oriented

Clearly explain program benefits, including support from home, connected devices, and nurse-led care

Handle member questions and common objections with confidence and professionalism

Identify interested members and move them into the appropriate next step in the enrollment process

Complete live transfers or scheduled handoffs as needed

Accurately document call outcomes, dispositions, and enrollment activity in company systems

Maintain strong follow-up discipline and complete all required outreach attempts

Meet productivity, quality, and conversion expectations consistently

Work closely with leadership and peers to improve messaging, performance, and enrollment outcomes

Maintain a professional and reliable remote work environment during scheduled work hours

What you’ll bring:

High school diploma or equivalent required

2+ years of experience in outbound calling, inside sales, call center, customer service, patient outreach, member engagement, or enrollment support preferred

Proven ability to work in a high-volume outbound call environment

Comfortable making 150 calls per day in a structured performance-based role

Strong ability to follow tactical word tracks and approved messaging

Excellent communication skills with the ability to sound clear, confident, and professional on the phone

Ability to overcome objections and keep conversations moving toward enrollment

Strong attention to detail and accurate documentation skills

Comfortable working in a metric-driven role with daily activity and conversion goals

Ability to work independently in a remote environment with strong personal accountability

Experience in healthcare, health plans, chronic care, remote patient monitoring, or member enrollment is a plus

Familiarity with CRM, dialer, or outreach platforms is a plus